Front Office Coordinator

The Front Desk Coordinator is responsible for handling all front desk duties for the medical office. This individual schedules, checks patients in/out, answers the telephone and routes calls. The Front Office Coordinator works to create a favorable impression with customers and ensures that a high level of quality customer service is delivered.

Duties and Responsibilities:

• Greets patients with a smile and accommodates patients’ needs in a comfortable and pleasant manner.

• Maintains the EMR system with the current patient information.

• Checks-in patients upon arrival at the office, as well as obtains necessary financial, personal and/or medical updates. Enters all information accurately into the patients’ chart.

• Ensures that HIPAA guidelines are followed.

• Schedules follow-up appointments as needed.

• Properly secures and maintains cash box.

• Maintains patient records, organizes patient charts, properly files and submits information to the Business Office.

• Understands insurance benefits to effectively communicate to the patient. Follows the Company policies pertaining to collections and financial protocols.

• Understands how to work effectively within the office, partnering with the Practice Administrator, Doctor(s) and other staff to maintain consistency and integrity within the Company.

• Ensures compliance with applicable government laws, rules, regulations, and Company policies and procedures.

• Other duties as assigned

• High school diploma or general education degree (GED) required.

• Knowledge of standard clinic practices, policies and procedures.

• Medical reception experience preferred but not required.

• Read, write and comprehend simple instructions, short correspondence, and memos.

• Effectively present information to customers, clients and peers.

• Strong interpersonal skills.

• Possess strong organizational skills and the ability to multi-task. Must be a team player.

• Working knowledge of MS Office and Electronic Medical Records