Front Office - Duty Manager

Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants, memorable meeting and event spaces, The Beauty Room, wellness centre, water salon and our own private marina.

About the role

Reporting directly to the Front Office Manager you will provide exceptional service to all our guests. As a Front Office professional, you will have the knowledge and experience to guide and assist the Front Office team to excellence, whilst maintaining the hotel’s standards.

About you

Energy and passion for the Hospitality Industry

Dynamic individual with an ability to multitask with efficiency

Confident communicator with the talent to build strong relationships with internal and external stakeholders

Ability and enthusiasm to assist other hotel departments to ensure total guest satisfaction

Exceptional written and verbal communication skills

High level of proficiency in MS Office suite

Excellent time management skills with a strong attention to detail

Proven ability in RMS property management system preferred

Previous experience within a similar 5-star environment

Flexibility to work rotating shifts

If you are enthusiastic about delivering an experience that consistently surprises and delights our guests, please apply now.