Job Description
Full job description
About The Role - Te mahi
We are looking for an enthusiastic Front Office Duty Manager who knows how to get the best out of their team and lead from the front by setting and providing the highest levels of customer service. To be successful, you will have experience in a similar role, a passion for exceeding guests' expectations, demonstrated operational leadership and organization skills, and a passion for manaakitanga - providing great hospitality.
The primary objectives of this role are to oversee operational matters relating to the hotel, deliver exceptional guest experience, problem solving in a timely manner and provide outstanding customer service.
This is a permanent, full-time role, minimum 30 hours per week based at Sudima Queenstown Five Mile Hotel. This is a rotating roster and includes weekend shifts, and some overnight shifts, with pay of $28 - $31 per hour.
Responsibilities | Ngā haepapa
Manage Front Office Operations including rostering.
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
Obtain maximum occupancy and average rate.
Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.
Valet parking.
Lead emergency procedures to ensure the safety of all guests, possessions, property and team members.
Manage the appearance, standards, and performance of the Front Office team with an emphasis on training and team work.
Ensure team members have up-to-date knowledge of all room categories and amenities.
Ensure staffing levels cover business demands.
Train and develop the Front Office team.
Ensure communication meetings are conducted and post-meeting minutes are generated
Conduct weekly operations team meetings to discuss routine operational matters, sales target, guest feedback, and action taken for service recovery
Comply with the Sale and Supply of ******* Act 2012 and amendments, Smokefree Environments Act 1990, and Gambling Act 2003 - New Zealand Legislation.
Comply with the terms and conditions of the premises liquor and gaming license/s
Ensure all staff are aware of their obligations pursuant to the Sale and Supply of ******* 2012 and the company's liquor licence
Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa
Requirements
About You | Ko Koe Tēnei
NZQF Diploma (ANZSCO Skill Level 2).
OR At least two years of relevant experience may substitute for the qualification.
Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.
Strong communication skills – both written and verbal
Leadership skills
Excellent time management abilities
Strong awareness of health and safety and reporting, including Chief Fire Warden experience desirable
IT literate with the ability to spot errors
Current General Managers Certificate
Flexibility to work outside normal hours as required. (Which may include early morning starts, night shift, late finishes, weekends and public holidays). Can work on a rotating roster.
Benefits
We are all valued | He kura te tangata
Discounts at our hotels, restaurants and spas across our network
Staff, family and friends rates at our hotels
Free onsite parking
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Who We Are - Ko Wai Mātou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!
Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.
Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.
Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 9905XXXXXX or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
He kura te tangata - We are all valued
About The Role - Te mahi
We are looking for an enthusiastic Front Office Duty Manager who knows how to get the best out of their team and lead from the front by setting and providing the highest levels of customer service. To be successful, you will have experience in a similar role, a passion for exceeding guests' expectations, demonstrated operational leadership and organization skills, and a passion for manaakitanga - providing great hospitality.
The primary objectives of this role are to oversee operational matters relating to the hotel, deliver exceptional guest experience, problem solving in a timely manner and provide outstanding customer service.
This is a permanent, full-time role, minimum 30 hours per week based at Sudima Queenstown Five Mile Hotel. This is a rotating roster and includes weekend shifts, and some overnight shifts, with pay of $28 - $31 per hour.
Responsibilities | Ngā haepapa
Manage Front Office Operations including rostering.
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
Operate within departmental budgets through effective stock and cost controls and well-managed schedules.
Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
Obtain maximum occupancy and average rate.
Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.
Valet parking.
Lead emergency procedures to ensure the safety of all guests, possessions, property and team members.
Manage the appearance, standards, and performance of the Front Office team with an emphasis on training and team work.
Ensure team members have up-to-date knowledge of all room categories and amenities.
Ensure staffing levels cover business demands.
Train and develop the Front Office team.
Ensure communication meetings are conducted and post-meeting minutes are generated
Conduct weekly operations team meetings to discuss routine operational matters, sales target, guest feedback, and action taken for service recovery
Comply with the Sale and Supply of ******* Act 2012 and amendments, Smokefree Environments Act 1990, and Gambling Act 2003 - New Zealand Legislation.
Comply with the terms and conditions of the premises liquor and gaming license/s
Ensure all staff are aware of their obligations pursuant to the Sale and Supply of ******* 2012 and the company's liquor licence
Effective liaison with housekeeping, central reservations, maintenance, restaurant, conference and Moss Spa
Requirements
About You | Ko Koe Tēnei
NZQF Diploma (ANZSCO Skill Level 2).
OR At least two years of relevant experience may substitute for the qualification.
Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.
Strong communication skills – both written and verbal
Leadership skills
Excellent time management abilities
Strong awareness of health and safety and reporting, including Chief Fire Warden experience desirable
IT literate with the ability to spot errors
Current General Managers Certificate
Flexibility to work outside normal hours as required. (Which may include early morning starts, night shift, late finishes, weekends and public holidays). Can work on a rotating roster.
Benefits
We are all valued | He kura te tangata
Discounts at our hotels, restaurants and spas across our network
Staff, family and friends rates at our hotels
Free onsite parking
Excellent reward & recognition events
Service and anniversary gifts and benefits
Wellbeing programme including Health insurance discounts
Paid training and individual Employee Development Plans
Training towards NZQA qualifications and our very own online digital learning platform
Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
Who We Are - Ko Wai Mātou
Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.
We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!
Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.
Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.
Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 9905XXXXXX or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.
At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.
E manawanui ana tātou - We care
Ka mahi tahi tātou - We work together
Ka whai tātou i te tika - We do the right thing
He kura te tangata - We are all valued
💡 Quick Summary
Seeking a career-building opportunity? The Front Office Duty Manager position is now open for candidates interested in the Hotel Jobs sector. This role in Queenstown offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
