Front Office Executive (Receptionist)

Location

Bengaluru, Karnataka

Full job description

Responsibilities:

Training and supporting office staff

Schedule shifts for hotel staff

Ensure great customer experience

Handle customer complaints

Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.

Conducting performance reviews with the front desk staff.

Generating reports and feedback for presentation to the general manager.

Verifies that accurate room status information is maintained and properly communicated.

Guest Relations Executive will have a thorough understanding of the equipment they’re working with.

GRE will watch the video surveillance footage is it’s being recorded.

GRE will be focused and observant so that whenever they witness something unusual, suspicious or questionable they are able to make a detailed note of it and report the same.

If a GRE sees something illegal on one of their monitors, they will contact the appropriate person at the appropriate time. The same will be documented in the logbook.

GRE would generate a report daily for each property.

GRE would have front office knowledge.

Full understanding of hotel PMS

Thorough understanding of front office SOP’s – Check in, check out , early check in , late check, room upgradation, etc.

Guest Relations Executive Skills.

Attention to Detail - GRE will be able to identify small, seemingly insignificant details that most people would overlook.

Ability to Multitask -Even when a GRE receives a phone call or has to speak to a colleague, they will always be keeping an eye on the monitors.

Ability to Work Independently - GRE will not interact with very many people. Because it is important that they’re able to work and stay alert without constant supervision.

Communication Skills - Guest Relations Executivewill have adequate written and verbal communication skills.

Radio Communication Systems - GRE will communicate with Security Guards, Supervisors, or Managers via a radio receiver/as assigned/as provided.

Job Types: Full-time, Permanent

Schedule:

Rotational shift

Work Location: In person