Front Office Executive (Receptionist)

Full job description

The Front Office Executive is responsible for managing front-end operations, providing essential support to both clients and internal teams, and ensuring a welcoming and professional environment. This role involves handling customer inquiries, managing appointments, and performing administrative tasks that contribute to the efficient functioning of the organization.

Key Responsibilities:

Reception Duties: Greet and welcome guests and clients with professionalism and courtesy. Manage the front desk operations and ensure the reception area is organized and presentable.

Communication: Handle incoming calls, emails, and other forms of communication promptly and professionally. Direct calls and inquiries to the appropriate departments or individuals.

Appointment Scheduling: Manage and coordinate appointments, meetings, and conference room bookings for staff and visitors.

Administrative Support: Provide administrative support to various departments, including data entry, filing, and document preparation.

Customer Service: Address customer inquiries, issues, and complaints in a timely and effective manner, ensuring customer satisfaction.

Record Keeping: Maintain accurate records of visitor logs, appointments, and correspondence. Assist in maintaining databases and spreadsheets.

Mail Management: Receive, sort, and distribute incoming mail and packages. Prepare outgoing mail and packages as needed.

Office Maintenance: Ensure general office supplies are stocked and organized. Coordinate with maintenance and cleaning staff to uphold the office environment's cleanliness and functionality.

Collaboration: Work closely with team members and other departments to facilitate effective communication and workflow.

Job Type: Full-time

Pay: ₹15,000.00 - ₹23,000.00 per month

Benefits:

Cell phone reimbursement

Internet reimbursement

Life insurance

Schedule:

Morning shift

Supplemental Pay:

Performance bonus

Work Location: In person