Front Office (GSA)

Location

Bandra, Mumbai, Maharashtra

Benefits

Pulled from the full job description

Full job description

Guest Relations:

Welcome guests with a warm and friendly attitude.

Handle check-in and check-out processes efficiently.

Respond to guest inquiries, requests, and complaints with professionalism.

Ensure guest preferences and feedback are recorded and addressed.

Operational Tasks:

Manage reservations and room assignments.

Operate hotel management software for guest profiles, billing, and bookings.

Process payments and maintain accurate financial records.

Coordinate with housekeeping and other departments to ensure guest satisfaction.

Communication and Collaboration:

Act as a liaison between guests and other departments.

Share necessary updates with the team to ensure seamless operations.

Handle phone calls and emails promptly and professionally.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

Food provided

Health insurance

Leave encashment

Provident Fund

Schedule:

Fixed shift

Rotational shift

Supplemental Pay:

Overtime pay

Performance bonus

Yearly bonus

Experience:

total work: 1 year (Preferred)

Work Location: In person