Front Office Guest Service Agent

Location

Brisbane Airport QLD 4008

Benefits

Pulled from the full job description

Commuter assistance

On-site parking

Full job description

Currently recruiting a Full-time Guest Service Agent for our Pullman Brisbane Airport Hotel!

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and amazing well-established global brands.

About Us

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, and 17 meeting spaces. Located at the Brisbane Airport precinct.

About the role

Provide courteous, efficient and professional service to exceed guest expectations.

Maintaining strict security procedures surrounding guest confidentiality & privacy.

Liaising with internal departments in a proactive manner to ensure group and guest requirements for specific bookings are met.

Provide quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.

Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

About You

Excellence in customer service & phone etiquette

A can-do attitude and the ability to work effectively within a team.

Knowledge in Opera Cloud and Third-Party Agents is preferred.

Ability to work under high pressure, and a fast-paced environment.

Excellent grooming and presentation.

The ability & flexibility to work across a 7-day working environment, including weekends and public holidays.

Access to own Transport.

The benefits for you

Fun & flexible work environment

We love to celebrate – through reward & recognition program, benefits, regular team events & fun days.

Sense of belonging through diversity & inclusion

Accor Worldwide discounts.

Learning & development for your career progression

Refer a friend bonus

Subsidised onsite parking & discounted Air Train weekly pass.