Job Description
Job designation:
- Front Office Hotel : GSA
Job location:
- Surat
• Salary:
- 18,000-22,000
• Experience:
- Total experience:
- 3 years of experience in front office or Similar role
- Minimum experience:
- 1 years experience in hospitality or customer service
Education:
- High school diploma
Eligibility:
- ONLY FEMALES
Skillset:
- Good communication skills
- Proficiency with MS Office
- Proficiency in using computer systems and reservation software.
• Languages:
- English, Hindi and Marathi
• IMMEDIATE JOINERS REQUIRED
• FULL TIME
• Profile Introduction:
As a Guest Service Agent (GSA) working in the front office of our hotel, you will be the first point of contact for guests, ensuring they have a memorable and pleasant experience from the moment they arrive. Your warm and welcoming demeanor, coupled with your exceptional customer service skills, will set the tone for their stay.
• Responsibilities:
- Greet guests upon arrival and assist with check-in/check-out procedures.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Process reservations, cancellations, and modifications accurately.
- Maintain a tidy and organized front desk area.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Uphold hotel policies and procedures to ensure guest satisfaction and safety.
- Assist with administrative tasks such as filing, data entry, and answering phone calls.
• Requirements:
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a friendly and approachable demeanor.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using computer systems and reservation software.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Attention to detail and problem-solving skills.
- Previous experience in hospitality or customer service preferred but not required.
• Salary: ₹18,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
Work Location: In person
• Speak with the employer
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💡 Quick Summary
Seeking a career-building opportunity? The Front Office Hotel: Gsa position is now open for candidates interested in the Hotel Jobs sector. This role in Surat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
