Job Description
Company Description
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
Job Description
The Front Office Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained for all positions within the Front desk. They will be responsible to guide the Front Desk and support the Royal Service departments in achieving our strategic directions through continual focus and reference to these strategies and our vision. The Front Office Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. Let’s take your career to new heights.
Position Type: Full-Time Permanent
Start Date: April/May 2026
What you will be doing:
Ensures that all Front Desk and Royal Service policies and procedures are adhered to
Coordinates management of the Front Desk and Royal Service while on duty to ensure a smooth operation and the highest level of guest satisfaction
Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment.
Responds directly back to guests who experience any issues in regards to Check-in and or Check-out in person, email, phone, or responding to surveys
Strong & effective communication with all other departments. Conducts and participates in monthly communication meetings
Provides Guidance and motivation to the Front Desk and Royal Service team. Establishes and communicates on a daily basis with the Front Desk teams. A strong commitment to Colleague Satisfaction.
Creates an environment that allows colleagues to achieve job fulfilment and provides a path for career development with Accor Hotels & Resorts.
Develops a strong team through active involvement in the operations and through the development and support of a continually evolving team.
Responsible to balance operational, administrative and colleague needs
Responsible for ensuring consistency in exceeding guest service expectations
Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
Establish an ALL (Accor Live Limitless) culture throughout the hotel
Ensures all departments are well trained on their specific ALL procedures and review procedures on a regular basis
Manage survey comments and track each colleagues VOG score
One on Ones with AFOMs
Conduct Assistant Front Office Managers performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Desk colleagues.
Develops, implements and maintains new incentives to motivate colleagues and maximize hotel revenue
Ensures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget
Effectively maximizes inventory levels during high occupancy/sold out nights
Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
Ensure a clean and safe working environment, and actively participate in health and safety initiatives
Adhere to all hotel environmental policies and initiatives
Carry out any other tasks as assigned
Qualifications
Minimum 3 years' previous leadership or management experience in Front Office operations
Degree or Diploma in Hospitality Management is an asset
Proven ability to guide and coach team members
An operational knowledge and proficiency in Property Management System (Micros-Fidelio) in asset
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Excellent leadership, written/verbal communication and interpersonal skills
Strong guest service orientation and training skills background required
Self‑motivated, with the ability to make effective decisions
Demonstrates initiative, and the ability to multitask and work with minimal supervision
Ability to maintain high service levels under pressure
Ability to consistently stand and walk through out shift
Additional Information
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Perks & Benefits:
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
Job Description
The Front Office Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained for all positions within the Front desk. They will be responsible to guide the Front Desk and support the Royal Service departments in achieving our strategic directions through continual focus and reference to these strategies and our vision. The Front Office Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. Let’s take your career to new heights.
Position Type: Full-Time Permanent
Start Date: April/May 2026
What you will be doing:
Ensures that all Front Desk and Royal Service policies and procedures are adhered to
Coordinates management of the Front Desk and Royal Service while on duty to ensure a smooth operation and the highest level of guest satisfaction
Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment.
Responds directly back to guests who experience any issues in regards to Check-in and or Check-out in person, email, phone, or responding to surveys
Strong & effective communication with all other departments. Conducts and participates in monthly communication meetings
Provides Guidance and motivation to the Front Desk and Royal Service team. Establishes and communicates on a daily basis with the Front Desk teams. A strong commitment to Colleague Satisfaction.
Creates an environment that allows colleagues to achieve job fulfilment and provides a path for career development with Accor Hotels & Resorts.
Develops a strong team through active involvement in the operations and through the development and support of a continually evolving team.
Responsible to balance operational, administrative and colleague needs
Responsible for ensuring consistency in exceeding guest service expectations
Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
Establish an ALL (Accor Live Limitless) culture throughout the hotel
Ensures all departments are well trained on their specific ALL procedures and review procedures on a regular basis
Manage survey comments and track each colleagues VOG score
One on Ones with AFOMs
Conduct Assistant Front Office Managers performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Desk colleagues.
Develops, implements and maintains new incentives to motivate colleagues and maximize hotel revenue
Ensures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget
Effectively maximizes inventory levels during high occupancy/sold out nights
Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
Ensure a clean and safe working environment, and actively participate in health and safety initiatives
Adhere to all hotel environmental policies and initiatives
Carry out any other tasks as assigned
Qualifications
Minimum 3 years' previous leadership or management experience in Front Office operations
Degree or Diploma in Hospitality Management is an asset
Proven ability to guide and coach team members
An operational knowledge and proficiency in Property Management System (Micros-Fidelio) in asset
Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Excellent leadership, written/verbal communication and interpersonal skills
Strong guest service orientation and training skills background required
Self‑motivated, with the ability to make effective decisions
Demonstrates initiative, and the ability to multitask and work with minimal supervision
Ability to maintain high service levels under pressure
Ability to consistently stand and walk through out shift
Additional Information
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Perks & Benefits:
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
💡 Quick Summary
Seeking a career-building opportunity? The Front office manager position is now open for candidates interested in the Back Office Jobs sector. This role in Lake Louise offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
