Job Description
Job Summary
We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities and Duties
Administration:
Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual.
Customer Service:
Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
Financial:
Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Marketing:
Assists in weekly yield and revenue management meetings, as necessary.
Assists in the preparation, utilisation and update of an annual Marketing Plan.
Operational:
Monitors rooms standards in general, working through the respective Head of Department to take corrective action where necessary.
Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and other Assistant Managers - Front Office.
Ensures the strict control of room keys.
Assists in securing external guest accommodation in overbooking situations.
Ensures that public areas are clean and up to standard.
Personnel:
Assists in the recruitment and selection of all Front Office employees; follows hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
Ensures the punctuality and appearance of all Front Office employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and departments grooming standards.
Other Duties:
Attends and contributes to all training sessions and meetings as required.
Is knowledgeable in statutory legislation in employee and industrial relations.
Exercises responsible management and behaviour at all times and positively representing the hotel management team.
Required Experience, Skills and Qualifications
Proven work experience as a Front desk manager or Reception manager
Hands on experience with office machines (e.g. fax machines and printers)
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
High School diploma; additional certification is a plus
Job Types: Full-time, Permanent
Education:
• Bachelor's (Required)
Experience:
• Hotel Industry: 7 years (Required)
Location:
• Haridwar, Uttarakhand (Required)
Work Location: In person
We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.
As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.
Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities and Duties
Administration:
Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual.
Customer Service:
Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
Financial:
Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
Marketing:
Assists in weekly yield and revenue management meetings, as necessary.
Assists in the preparation, utilisation and update of an annual Marketing Plan.
Operational:
Monitors rooms standards in general, working through the respective Head of Department to take corrective action where necessary.
Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and other Assistant Managers - Front Office.
Ensures the strict control of room keys.
Assists in securing external guest accommodation in overbooking situations.
Ensures that public areas are clean and up to standard.
Personnel:
Assists in the recruitment and selection of all Front Office employees; follows hotel guidelines when recruiting and uses a competency-based approach to selecting employees.
Ensures the punctuality and appearance of all Front Office employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and departments grooming standards.
Other Duties:
Attends and contributes to all training sessions and meetings as required.
Is knowledgeable in statutory legislation in employee and industrial relations.
Exercises responsible management and behaviour at all times and positively representing the hotel management team.
Required Experience, Skills and Qualifications
Proven work experience as a Front desk manager or Reception manager
Hands on experience with office machines (e.g. fax machines and printers)
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficiency in English (oral and written)
Solid knowledge of MS Office, particularly Excel and Word
Excellent communication and people skills
Good organizational and multitasking abilities
Problem-solving skills
High School diploma; additional certification is a plus
Job Types: Full-time, Permanent
Education:
• Bachelor's (Required)
Experience:
• Hotel Industry: 7 years (Required)
Location:
• Haridwar, Uttarakhand (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Front Office Manager position is now open for candidates interested in the Hotel Jobs sector. This role in Haridwar offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
