Job Description
Job Responsibilities:
Make a daily reservation count for arrivals and departures to direct actions in selling rooms/beds Register all incoming guests, ensuring that all pertinent information is obtained and recorded Ensure that all payments have been made by in-house guests
Accept and record credit card, photo ID information and other relevant document on guest accounts and provide change for guests as needed
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include escalating issues to a Senior Manager
Maintain positive guest relations and anticipate guest needs, respond promptly, and acknowledge guest at all times
Address and resolve guest complaints and ensure guest satisfaction
Handle guest mail and messages with respect to privacy and professionalism Document all guest requests, concerns and communication information to responsible personnel for proper handling
Have thorough and updated knowledge of the hostel brand and various programs (trips, travel programs, events, special offers, etc.)
Coordinate with the community manager to get the activity board and daily events updated Upsell additional facilities and services, when appropriate
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Oversee the housekeeping department
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Food provided
Health insurance
Life insurance
Paid time off
Provident Fund
Application Question(s):
Current CTC ?
Do you have any knowledge of Front Office?
Total year of xperience?
Do you have a Degree/Diploma in Hotel management?
Can you join immediately?
Language:
English (Required)
Work Location: In person
Make a daily reservation count for arrivals and departures to direct actions in selling rooms/beds Register all incoming guests, ensuring that all pertinent information is obtained and recorded Ensure that all payments have been made by in-house guests
Accept and record credit card, photo ID information and other relevant document on guest accounts and provide change for guests as needed
Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include escalating issues to a Senior Manager
Maintain positive guest relations and anticipate guest needs, respond promptly, and acknowledge guest at all times
Address and resolve guest complaints and ensure guest satisfaction
Handle guest mail and messages with respect to privacy and professionalism Document all guest requests, concerns and communication information to responsible personnel for proper handling
Have thorough and updated knowledge of the hostel brand and various programs (trips, travel programs, events, special offers, etc.)
Coordinate with the community manager to get the activity board and daily events updated Upsell additional facilities and services, when appropriate
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Oversee the housekeeping department
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Food provided
Health insurance
Life insurance
Paid time off
Provident Fund
Application Question(s):
Current CTC ?
Do you have any knowledge of Front Office?
Total year of xperience?
Do you have a Degree/Diploma in Hotel management?
Can you join immediately?
Language:
English (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Front Office Manager position is now open for candidates interested in the Hotel Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
