Front Office Specialist

Greeting guests: Welcoming guests when they arrive

Handling complaints: Addressing any issues guest

Assisting with luggage: Helping guests with their bags

Making reservations: Booking restaurants or taxis for guests

Providing information: Answering questions and providing information

Reservations

Taking reservations: Accepting reservations over the phone or in person

Managing reservations: Handling changes to reservations

Managing accounts

Room sales: Selling rooms

Room assignment: Assigning rooms to guests

Managing guest accounts: Keeping track of guest accounts

Cashiering: Handling cash and bills

Other functions

Answering phones: Taking calls from guests and business partners

Checking guests in and out: Completing check-in and check-out procedures

Handling mail: Receiving and handling mail for guests