Front Office Supervisor

Position: Front Office Supervisor/ Duty Manager

Company: Svenska Design Hotels, a European chain of boutique hotels from Sweden

Location: 5-star Luxury Hotel in Kakinada, Andhra Pradesh

Salary: Rs. 2.40 to Rs. 3.60 lakhs per annum

Qualifications: Undergraduate degree/ diploma in hotel management

Experience: Min. 5 years front office experience in hotels essential

Language Skills: Proficiency in English (essential) and Telugu (desirable)

Responsibilities:

• Guest Engagement: Greet and welcome guests with warmth and professionalism, providing personalised assistance throughout their stay, ensuring utmost satisfaction.

• Team Leadership: Supervise and mentor the front office team, fostering a collaborative and service-oriented environment.

• Operational Excellence: Manage guest check-ins, check-outs, and reservations efficiently, ensuring seamless processes. Handle guest concerns promptly and effectively.

• Communication: Demonstrate excellent English communication skills to engage with diverse clientele, responding to inquiries and providing accurate information.

• Hospitality Expertise: Utilise your hospitality degree/diploma to uphold high standards of service, ensuring every guest encounters the unique essence of Svenska Design Hotels.

• Revenue Optimisation: Collaborate with the sales and marketing teams to drive upselling and cross-selling opportunities, contributing to the hotel's financial success.

• Training and Development: Conduct training sessions to enhance team members' skills, ensuring consistent service excellence.

Apply to hr.kakinada@svenskahotels.com with your resume and current/ expected compensation