Job Description
Full job description
Company Description
“Hospitality is a work of Heart” at Novotel Perth Murray Street. part of the Accor Group. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.
We’re proud to be part of the Accor Group, where we champion diversity with purpose and heartfelt care.
Job Description
We are seeking a professional and customer-focused Front Office Supervisor to join our team. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences while supporting our front office team.
Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures
Lead, train, and motivate the front office team to maintain high standards of customer service
Manage room inventory, maximize occupancy rates, and monitor front office performance metrics
Resolve guest complaints and collaborate with other departments to coordinate guest services
Implement and maintain standard operating procedures for the front office
Ensure compliance with hotel policies, safety regulations, and local laws
Handle financial transactions and maintain accurate records
Qualifications
Proven experience as a Front Office Supervisor or in a similar hospitality role
Strong leadership, communication, and customer service skills
Excellent problem-solving and multitasking abilities in a fast-paced environment
Proficiency in Opera Cloud PMS
Detail-oriented with strong organizational and financial management skills
Ability to ensure compliance with hotel policies and local regulations
Additional Information
Why Work With Accor? Glad You Asked!
ALL Heartist Membership – Save on stays, food and drink at 5,000+ Accor hotels worldwide
Friends & Family Discounts – Share the perks with the people who matter most
Learn Your Way – Access world-class training and career development programs
Global Career Opportunities – With over 400 hotels in the Pacific and 110 countries worldwide, where you go is up to you
Come As You Are – We’re all about inclusion, individuality and creating a space where everyone belongs
This isn’t just a job. It’s your chance to be part of something bold, welcoming, and a little bit wild!
Company Description
“Hospitality is a work of Heart” at Novotel Perth Murray Street. part of the Accor Group. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.
We’re proud to be part of the Accor Group, where we champion diversity with purpose and heartfelt care.
Job Description
We are seeking a professional and customer-focused Front Office Supervisor to join our team. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences while supporting our front office team.
Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures
Lead, train, and motivate the front office team to maintain high standards of customer service
Manage room inventory, maximize occupancy rates, and monitor front office performance metrics
Resolve guest complaints and collaborate with other departments to coordinate guest services
Implement and maintain standard operating procedures for the front office
Ensure compliance with hotel policies, safety regulations, and local laws
Handle financial transactions and maintain accurate records
Qualifications
Proven experience as a Front Office Supervisor or in a similar hospitality role
Strong leadership, communication, and customer service skills
Excellent problem-solving and multitasking abilities in a fast-paced environment
Proficiency in Opera Cloud PMS
Detail-oriented with strong organizational and financial management skills
Ability to ensure compliance with hotel policies and local regulations
Additional Information
Why Work With Accor? Glad You Asked!
ALL Heartist Membership – Save on stays, food and drink at 5,000+ Accor hotels worldwide
Friends & Family Discounts – Share the perks with the people who matter most
Learn Your Way – Access world-class training and career development programs
Global Career Opportunities – With over 400 hotels in the Pacific and 110 countries worldwide, where you go is up to you
Come As You Are – We’re all about inclusion, individuality and creating a space where everyone belongs
This isn’t just a job. It’s your chance to be part of something bold, welcoming, and a little bit wild!
💡 Quick Summary
Seeking a career-building opportunity? The Front Office Supervisor position is now open for candidates interested in the Office Assistant Jobs sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.