Front Office Team Lead

Role Profile

The successful candidate will have a strong background in front office operations and supervisory skills. They will possess excellent communication and problem-solving abilities, with a passion for delivering exceptional customer service. The ideal candidate will be able to work effectively in a fast-paced environment, leading a team to achieve high standards of performance and quality.

Main Responsibilities:

• Manage the front office department, including reception, concierge, and reservations.

• Ensure seamless delivery of guest services, responding promptly to guest inquiries and resolving any issues that may arise.

• Lead a team of front office staff, providing coaching and guidance to ensure they are equipped to meet the needs of our guests.

• Monitor and control costs, inventory, and productivity levels within the department.

• Foster a positive and inclusive team culture, promoting growth and development opportunities for staff.