Job Description
Job type
Full-time
Shift and schedule
Shift work
Location
Sydney NSW 2000
Full job description
The Capitol Hotel is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About the Role:
The Front Office Team Leader plays a key role in ensuring the smooth daily operation of the Front Office at The Capitol Hotel. You will support the team in delivering warm, efficient, and professional service while maintaining brand standards and contributing to overall guest satisfaction. The role includes leading and training the Front Office team, coordinating with other departments, and ensuring all front office processes run accurately and effectively
Key Responsibilities:
Lead and support the Front Office team to maintain service standards
Communicate effectively with Reservations, Sales, and Housekeeping to ensure smooth operations
Handle guest issues professionally and ensure appropriate follow up
Manage reservations, room allocations, arrivals, departures, and daily system accuracy
Oversee cash handling, floats, credit limits, and guest ledger checks
Complete shift handovers, manage break schedules, and ensure VIP rooms and amenities are prepared
Skills & Experience:
Previous Front Office or hotel operations experience, ideally in a supervisory role
Strong communication, leadership, and problem solving skills
Accuracy in administrative tasks and confidence with hotel systems
Ability to work efficiently in a fast paced environment
Professional presentation and commitment to exceptional guest service
Benefits & Perks:
Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ’s largest and most diverse experiences company
Join The Capitol Hotel and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
Full-time
Shift and schedule
Shift work
Location
Sydney NSW 2000
Full job description
The Capitol Hotel is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About the Role:
The Front Office Team Leader plays a key role in ensuring the smooth daily operation of the Front Office at The Capitol Hotel. You will support the team in delivering warm, efficient, and professional service while maintaining brand standards and contributing to overall guest satisfaction. The role includes leading and training the Front Office team, coordinating with other departments, and ensuring all front office processes run accurately and effectively
Key Responsibilities:
Lead and support the Front Office team to maintain service standards
Communicate effectively with Reservations, Sales, and Housekeeping to ensure smooth operations
Handle guest issues professionally and ensure appropriate follow up
Manage reservations, room allocations, arrivals, departures, and daily system accuracy
Oversee cash handling, floats, credit limits, and guest ledger checks
Complete shift handovers, manage break schedules, and ensure VIP rooms and amenities are prepared
Skills & Experience:
Previous Front Office or hotel operations experience, ideally in a supervisory role
Strong communication, leadership, and problem solving skills
Accuracy in administrative tasks and confidence with hotel systems
Ability to work efficiently in a fast paced environment
Professional presentation and commitment to exceptional guest service
Benefits & Perks:
Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ’s largest and most diverse experiences company
Join The Capitol Hotel and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
💡 Quick Summary
Seeking a career-building opportunity? The Front Office Team Leader - The Capitol position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
