Job Description
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.
DUTIES & RESPONSIBILITIES:
OPERATIONS:
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
Ensures staffing levels are adequate to effectively operate the business
HUMAN RESOURCES:
Complies with Human Resources Standards
Hires and/or supports hiring for all departments, excluding Pharmacy
Maintains wage administration within SLPH guidelines
Conducts probationary reviews for new hires and annual staff performance reviews
Manages staff performance through ongoing coaching, action planning, and follow-up
Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values
FINANCE:
Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report
Meets period, quarterly and annual targets
Sets individual goals for departments to motivate employees and ensures goals are met
Develops and executes strategies to improve business efficiency at the store
QUALIFICATIONS:
Planning, Judgement and Decision Making
Planning and preparation for Inventory Management
Use judgment and decision making skills to control expenses
Provides effective leadership and ongoing mentorship and ensures development of all staff
Efficient time management skills
Able to prioritize activities quickly in response to changing initiatives
Effective organization and planning skills
EXPERIENCE:
Previous retail management experience for a minimum of 5 years
Demonstrated ability to drive the business, lead by example and support corporate programs
Works effectively with management team
Superior interpersonal, coaching and communication skills
Strong business and financial acumen
Strong relationship builder with key internal and external agencies
DUTIES & RESPONSIBILITIES:
OPERATIONS:
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
Ensures staffing levels are adequate to effectively operate the business
HUMAN RESOURCES:
Complies with Human Resources Standards
Hires and/or supports hiring for all departments, excluding Pharmacy
Maintains wage administration within SLPH guidelines
Conducts probationary reviews for new hires and annual staff performance reviews
Manages staff performance through ongoing coaching, action planning, and follow-up
Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values
FINANCE:
Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report
Meets period, quarterly and annual targets
Sets individual goals for departments to motivate employees and ensures goals are met
Develops and executes strategies to improve business efficiency at the store
QUALIFICATIONS:
Planning, Judgement and Decision Making
Planning and preparation for Inventory Management
Use judgment and decision making skills to control expenses
Provides effective leadership and ongoing mentorship and ensures development of all staff
Efficient time management skills
Able to prioritize activities quickly in response to changing initiatives
Effective organization and planning skills
EXPERIENCE:
Previous retail management experience for a minimum of 5 years
Demonstrated ability to drive the business, lead by example and support corporate programs
Works effectively with management team
Superior interpersonal, coaching and communication skills
Strong business and financial acumen
Strong relationship builder with key internal and external agencies
💡 Quick Summary
Seeking a career-building opportunity? The Front Store Manager position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Brampton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.