Fulfilment Network Specialist

Full job description
Company Description
To win in today’s world, online experience is everything – and we’re building the best for our customers.

Are you energised by solving complex problems, driving supply chain improvements, and leading impactful change? We’re looking for a Fulfilment Network Specialist who thrives at the intersection of operations, data, and continuous improvement.

The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ across The Warehouse, Warehouse Stationery & Noel Leeming. We are at an exciting point in our journey where our focus is on becoming brand-centric, aiming to deliver an unparalleled experience for our customers. Agility and collaboration are cornerstones of our work culture, empowering us to adapt swiftly and work seamlessly together. By being brand-led and retail-focused, we are intentional about placing the right people in the right roles, allowing us to perform work that truly makes a difference.

Job Description
This is a dynamic role designed to strengthen our fulfilment capability—ensuring products flow efficiently from our Fulfilment Centres (FCs) or stores to our customers.

As a Fulfilment Network Specialist, you’ll be responsible for optimising customer order fulfilment through critical thinking, data analysis, and cross-functional collaboration. You’ll work closely with our buying, planning, logistics, and store operations teams to enhance our supply chain processes and improve the customer experience—making sure our operations are efficient, cost-effective, and sustainable.


You’ll be responsible for:

Optimise stock flow from FCs to customers through data insights and system/process improvements
Collaborate across functions to deliver key supply chain initiatives
Enhance fulfilment processes to ensure efficient distribution and service
Use data to identify opportunities that create business value and improve customer outcomes
Qualifications
We’re looking for someone with a strong passion for online and supply chain, a customer-centric mindset, and the hunger to learn and grow.

Passion for online retail and supply chain
Analytical way of thinking and strong problem-solving skills
Willingness and ability to pick up new systems quickly
Strong focus on cost-to-serve and creating value for customers
Good working knowledge of Microsoft Office, especially Excel
Strong communication skills and the ability to work cross-functionally
A continuous improvement mindset and curiosity to challenge the status quo
Additional Information
We offer a dynamic and supportive team environment working with like-minded people within a business that cares about and recognises individuals.

We also offer a range of benefits that work for you, your lifestyle and your career which include flexible working arrangements, team member discounts, wellbeing support, leave benefits and more!

MAKE SUSTAINABLE LIVING EASY AND AFFORDABLE FOR EVERYONE! don’t hesitate. APPLY

New Zealand
Auckland
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