Job Description
About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Operations Support Specialist is responsible for efficiently and profitably supporting our Ground Handling team through operational support, technical support of operational programs, and new station deployments, ensuring all responsibilities are compliant with established company procedures and following department expectations safely and efficiently.
This is a on-site position requiring regular in-office attendance at one of the following major metropolitan airport locations:
• Dallas, TX (DFW)
• Houston, TX (IAH)
• Newark, NJ (EWR)
• Seattle, WA (SEA)
• Denver, CO (DEN)
• Jamaica, NY (JFK)
• Philadelphia, PA (PHL)
• Las Vegas, NV (LAS)
• Los Angeles, CA (LAX)
Candidates must be able to commute to one of these locations as part of the role’s on-site work arrangement.
Responsibilities
• The Operations Support Specialist will be responsible for supporting all our Ground Handling cities support, compliance, and administrative needs.
• Will be responsible for assisting with training, compliance, deployment and implementation of the operational tracking and performance systems.
• Will be responsible for weekly audit of both ground and express safety critical eChecklist tasks.
• Will be responsible for weekly audit of delay discrepancy comparison of internal system vs. customer system.
• Will support operational program deployments, implementations, station openings, ad-hoc training.
• Support several strategic projects such as standardized billing and other operational projects as requested.
• Documentation, training, and on-going support to internal customers.
• Provide remote and in person training for Subject Matter Experts, Station Leaders, interdepartmental contacts and others for key operations systems.
• Provide remote support via help desk with response time of 2 hours.
• Provide initial troubleshooting and IT support to stations for operational programs, and other Operations Support group
projects.
• KPI measurement and monitoring for long term sustainability. Review and monitor Plan vs Actual when tracking, managing, and reporting out KPis.
• Prepare weekly, monthly, quarterly and routine reports and presentations to management including but not limited to communication on operational performance (i.e. OTP, MBR), operational efficiency (i.e. Hours per Flight, overtime) and ops compliance (i.e. safety, training).
• Plan, host, and organize calls as requested.
• Must be flexible for frequent travel which can exceed 5 days at a time. (30% travel)
• Other operational duties and assignments as requested.
• Position will report to the Manager, Operations Support and Systems.
Minimum Requirements
• Must be at least 18 years of age.
• Bachelor's degree or equivalent experience.
• 1-2 years related experience and/or training.
• Valid driver's license.
• Ability to work rotating shifts including weekends, holidays, and days off and able to frequently travel.
• Ability to read, write, fluently speak and understand the English language.
• Ability to lift up to 70 pounds
Preferred Skills
• Must be a self-starter and able to work independently.
• High attention to detail with excellent analytic and research skills.
Physical Requirements/Working Conditions
• Remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and
computer printer.
• Walk short distances.
• Reach above and/or below shoulder.
• Handle/grasp documents or office equipment.
• Sit and/or stand for short or extended periods of time.
• Lift/carry/move objects, files and documents up to 10 pounds.
• Work in an office environment using standard office equipment.
• Talk, listen, and speak clearly on telephone.
• Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Perks & Benefits
• Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days earlythrough the Branch app !
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The Operations Support Specialist is responsible for efficiently and profitably supporting our Ground Handling team through operational support, technical support of operational programs, and new station deployments, ensuring all responsibilities are compliant with established company procedures and following department expectations safely and efficiently.
This is a on-site position requiring regular in-office attendance at one of the following major metropolitan airport locations:
• Dallas, TX (DFW)
• Houston, TX (IAH)
• Newark, NJ (EWR)
• Seattle, WA (SEA)
• Denver, CO (DEN)
• Jamaica, NY (JFK)
• Philadelphia, PA (PHL)
• Las Vegas, NV (LAS)
• Los Angeles, CA (LAX)
Candidates must be able to commute to one of these locations as part of the role’s on-site work arrangement.
Responsibilities
• The Operations Support Specialist will be responsible for supporting all our Ground Handling cities support, compliance, and administrative needs.
• Will be responsible for assisting with training, compliance, deployment and implementation of the operational tracking and performance systems.
• Will be responsible for weekly audit of both ground and express safety critical eChecklist tasks.
• Will be responsible for weekly audit of delay discrepancy comparison of internal system vs. customer system.
• Will support operational program deployments, implementations, station openings, ad-hoc training.
• Support several strategic projects such as standardized billing and other operational projects as requested.
• Documentation, training, and on-going support to internal customers.
• Provide remote and in person training for Subject Matter Experts, Station Leaders, interdepartmental contacts and others for key operations systems.
• Provide remote support via help desk with response time of 2 hours.
• Provide initial troubleshooting and IT support to stations for operational programs, and other Operations Support group
projects.
• KPI measurement and monitoring for long term sustainability. Review and monitor Plan vs Actual when tracking, managing, and reporting out KPis.
• Prepare weekly, monthly, quarterly and routine reports and presentations to management including but not limited to communication on operational performance (i.e. OTP, MBR), operational efficiency (i.e. Hours per Flight, overtime) and ops compliance (i.e. safety, training).
• Plan, host, and organize calls as requested.
• Must be flexible for frequent travel which can exceed 5 days at a time. (30% travel)
• Other operational duties and assignments as requested.
• Position will report to the Manager, Operations Support and Systems.
Minimum Requirements
• Must be at least 18 years of age.
• Bachelor's degree or equivalent experience.
• 1-2 years related experience and/or training.
• Valid driver's license.
• Ability to work rotating shifts including weekends, holidays, and days off and able to frequently travel.
• Ability to read, write, fluently speak and understand the English language.
• Ability to lift up to 70 pounds
Preferred Skills
• Must be a self-starter and able to work independently.
• High attention to detail with excellent analytic and research skills.
Physical Requirements/Working Conditions
• Remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and
computer printer.
• Walk short distances.
• Reach above and/or below shoulder.
• Handle/grasp documents or office equipment.
• Sit and/or stand for short or extended periods of time.
• Lift/carry/move objects, files and documents up to 10 pounds.
• Work in an office environment using standard office equipment.
• Talk, listen, and speak clearly on telephone.
• Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Perks & Benefits
• Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days earlythrough the Branch app !
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
💡 Quick Summary
Seeking a career-building opportunity? The Full-Time Airport Ground Operations Support Specialist position is now open for candidates interested in the Transportation & Logistics sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Transportation & Logistics is a plus.
