FULL TIME Service Manager

Location
515 Sterling Lyon Parkway, Winnipeg, MB
 
Full job description
Job description
The Brand

Kinton Ramen is an energetic and authentic ramen restaurant that is opening a new location in Winnipeg. Our newest location at Seasons Winnipeg is currently looking for Full Time Service Manager to work with us. Apply to work with us if you're ever interested in working at a restaurant and enjoying yourself at work!


Position Available

FOH (Front of House) (full-time Service Manager) - must have Smart Choice Certificate

Pay: Salary Position - $58+ Annually


Company: KINTON RAMEN SEASONS WINNIPEG


Address: 515 Sterling Lyon Pkwy Unit 7, Winnipeg MB, R3P2S8


Job Title

Service Manager


Management Level

Management


Reporting to

General Manager


Corporate Value

Better Than Yesterday


Job Overview

Service Manager primarily oversees front of house operations ensuring the guest experience from beginning to end is exceptional and memorable. The Service Manager leads team members in ensuring quality food & beverages and service meets the Brand’s expectations and takes ownership of guest feedback and service recovery in the effort to maintain guest loyalty.


Job responsibilities

 Assists in the day-to-day leadership and management of the restaurant as directed by the General Manager (GM)

 Accountable for key financials and KPI’s in partnership with the management team

 Control labor and operating expenses through effective planning, scheduling, budgeting, purchasing decisions, and inventory control while focusing on creative cost control

 Develops the ability to observe, assess, and score the restaurant based on the pre-set brand standards audit while effectively managing the dining room

 Supports the GM in all aspects of operating a “Kinka Excellence Restaurant” to the Brand standards, creating a perfect guest experience every time

 Be hands on in executing various front line role responsibilities in the effort of a smooth guest experience when necessary

 Coach supervisors & employees in the moment to educate and inspire a change in behavior

 Identify root causes to restaurant opportunities and develop action plans with GM. Resolve in a timely manner

 Ensure negative guest experience issues which have been identified are resolved

 Hire, train, coach and develop staff to deliver a positive and performance-motivated employee culture

 Support corporate HR Department’s employee policies, procedures and programs for a consistent experience for all employees

 Ensure all employee relations inquiries and complaints are handled promptly

 Ensure proper all health, food safety and hygiene standards and policies are followed by team members

 Other duties as may be assigned


Qualifications

[Experience]

 Minimum of 2 years experience in a fast-paced restaurant in a leadership capacity

 Post-secondary education preferably in hospitality and/or business-related field or equivalent proven and related work experience

 Food Safety and Responsible ******* Service certifications are required


[Skills & Qualifications]

 Strong communication skills in English; Japanese is considered an asset

 Strong leadership skills with an entrepreneurial spirit

 Driver of sales, profitability, and operational efficiency

 Proven history of hiring, coaching, and training

 Proven history of successfully motivating and managing people

 Positive attitude and a consistent display of professionalism

 Effective conflict management skills

 High level of attention to detail


Hours of Work

 Full-time position- must be available to work a minimum of 35 hours

 Ability to work flexible shifts- mornings, days, evenings, weekends, holidays


Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires standing for up to 8-9 hours per shift, walking, bending, kneeling, stooping, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This position also requires lifting up to 25lbs from floor to waist, waist to shoulder and shoulder to above head. This position also required twisting, turning, and reaching.


Health & Safety

Must work in compliance with the Occupational Health and Safety Act Regulation and follow in accordance with the Company’s Health and Safety policies and procedures.


Health & Safety

Must work in compliance with the Occupational Health and Safety Act Regulation and follow in accordance with the Company’s Health and Safety policies and procedures.


Schedule:

8 hour shift
Day shift
Evening shift
Every Weekend
Monday to Friday
Weekends mandatory

All resumes will be retained for the duration of the recruit only; all resumes will be destroyed immediately following candidate selection.

Personal information is reviewed by senior managers only, kept in strict confidence and used only for the purposes of scheduling interviews. By forwarding your resume and/or application for the position you signify your acceptance of these terms.

Thank you for your interest in Kinton Ramen Winnipeg. Please submit your resume and cover letter to [email protected] to apply. Candidates whose skills and interests fit the opportunity will be contacted.

Job Type: Full-time


Schedule:

Day shift
Evening shift
Every Weekend
Holidays
Monday to Friday
Morning shift
Weekends as needed
Work Location: In person