Job Description
FourLeaf Federal Credit Union has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.
Monday to Saturday availability required.
Expected salary for this position is $20 per hour.
Job Summary:
The Teller contributes to the success of the branch by delivering exceptional member experiences while processing transactions and fostering long-lasting relationships. Responsible for processing all financial transactions with accuracy and efficiency. The expectation is to build member relationships with the ability to share product knowledge solutions, identify member needs to identify beneficial FourLeaf products and services and refer members to the platform or business partners when an additional opportunity is identified.
Responsibilities Include:
Operations:
Effectively process financial transactions by utilizing FourLeaf systems in accordance with established policies and procedures. This includes but is not limited to deposits, withdrawals, payment, issuing bank checks, money orders, gift cards and process Speed Deposit and Night Drop transactions, if applicable.
Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements. i.e. making determinations for check holds while adhering to funds availability policy.
Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
Manage teller line and drive-up traffic to limit waiting times.
Member Experience:
Provide exceptional member experiences by cultivating relationships.
Identify member needs and recommend beneficial products and services.
Refer members to the platform or business partners to further assist the member with their banking needs.
Engage with members as they enter the branch by welcoming them.
Assist with lobby management by checking in with members waiting for platform services.
Process requests that can be managed at the teller line. Ex: printing of debit cards, submitting fraud claims and disputes, etc.
Compliance:
Support the branch by participating in opening/closing procedures, daily reports, audit tasks and dual control.
Maintain controls, reconciliations and reports as needed or required. This includes, but is not limited to verifying currency, balancing individual cash box/cash recyclers (TCR), daily reports, CTR’s, SAR’s.
Stay abreast and adhere to policies, procedures, and banking regulations.
Identify and handle existing, emerging risks and fraud trends to minimize exposure to members and FourLeaf.
Comply with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.
Strategy:
Participate in the overall success of the individual, branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics.
FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus.
Education
Required
High School or better
Skills
Required
Service Delivery
Sales
Cash Handling
Behaviors
Required
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Required
Peer Recognition: Inspired to perform well by the praise of coworkers
Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Monday to Saturday availability required.
Expected salary for this position is $20 per hour.
Job Summary:
The Teller contributes to the success of the branch by delivering exceptional member experiences while processing transactions and fostering long-lasting relationships. Responsible for processing all financial transactions with accuracy and efficiency. The expectation is to build member relationships with the ability to share product knowledge solutions, identify member needs to identify beneficial FourLeaf products and services and refer members to the platform or business partners when an additional opportunity is identified.
Responsibilities Include:
Operations:
Effectively process financial transactions by utilizing FourLeaf systems in accordance with established policies and procedures. This includes but is not limited to deposits, withdrawals, payment, issuing bank checks, money orders, gift cards and process Speed Deposit and Night Drop transactions, if applicable.
Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements. i.e. making determinations for check holds while adhering to funds availability policy.
Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
Manage teller line and drive-up traffic to limit waiting times.
Member Experience:
Provide exceptional member experiences by cultivating relationships.
Identify member needs and recommend beneficial products and services.
Refer members to the platform or business partners to further assist the member with their banking needs.
Engage with members as they enter the branch by welcoming them.
Assist with lobby management by checking in with members waiting for platform services.
Process requests that can be managed at the teller line. Ex: printing of debit cards, submitting fraud claims and disputes, etc.
Compliance:
Support the branch by participating in opening/closing procedures, daily reports, audit tasks and dual control.
Maintain controls, reconciliations and reports as needed or required. This includes, but is not limited to verifying currency, balancing individual cash box/cash recyclers (TCR), daily reports, CTR’s, SAR’s.
Stay abreast and adhere to policies, procedures, and banking regulations.
Identify and handle existing, emerging risks and fraud trends to minimize exposure to members and FourLeaf.
Comply with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.
Strategy:
Participate in the overall success of the individual, branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics.
FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus.
Education
Required
High School or better
Skills
Required
Service Delivery
Sales
Cash Handling
Behaviors
Required
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Required
Peer Recognition: Inspired to perform well by the praise of coworkers
Goal Completion: Inspired to perform well by the completion of tasks
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
💡 Quick Summary
Seeking a career-building opportunity? The Full Time Teller - Baldwin position is now open for candidates interested in the Bank Jobs sector. This role in Baldwin offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.