Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Licences
RSA
RCG
Do you have a valid RSA license?
Skills
Time management
Customer service
Do you have experience in Time management?
Education
Certificate IV
Do you have a Certificate IV?
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Shift and schedule
Weekend availability
Shift work
Public holidays
Location
Mount Pritchard NSW 2170
Benefits
Pulled from the full job description
Gym membership
Onsite gym
Uniform provided
On-site parking
Full job description
ABOUT US
Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.
Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.
We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.
ABOUT THE ROLE
Mounties Group is now seeking an experienced, self-driven and team leading individual as a Gaming Supervisor and relief Customer Service Manager, to join our Gaming department at our Flagship site in Mount Pritchard on a full-time basis.
The successful applicant will work closely with the team to ensure that overall customer service experience is fulfilled.
Some of your key duties as a Gaming Supervisor will include:
Lead the team to ensure our overall customer service experience is fulfilled
Ensure the smooth day to day running of the Gaming Floor Operation
Participate in performance management
Maintaining and reporting relationships
Ensure adherence to Club policy, procedures, Operations, and compliance with all relevant governing bodies
Some of your key duties as a Customer Service Manager will include:
Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
Assisting with coaching, development and performance management of our staff
Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
Promote continuous improvement of our service delivery
Responsible for opening and closing of the Club
Attend to customer complaints and issues
Ensuring rostered shifts are covered utilising the Club’s roster system, Tanda.
Attend and manage customer complaints and issues that arise
Ensuring our customers’ needs are met
Assist with compliance requirements by accurately updating reports in Risk Manager
ABOUT YOU
To be successful in securing this role, you will ideally possess the following:
Minimum 3-years experience in a similar role
Hold a current NSW RSA & RCG competency certificate
Certificate IV in Hospitality or equivalent (desirable)
Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs compliance
Proven track record in delivering exemplary customer service
Ability to lead and coach a team
Immaculate grooming and presentation
Attentive, empathetic and compassionate
Excellent time management skills
Availability to work a flexible roster that includes days, nights, weekends and public holidays
OUR BENEFITS
Paid above Award rates and allowances
Opportunity to grow and develop your career
Onsite Parking
Uniforms provided
Discounted gym membership
Discounted meals with our restaurants onsite
WHY MOUNTIES?
We have over 250,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.
GROUP WINNER OF:
Western Sydney Business Awards – Employer of Choice 2020
Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
Clubs NSW – Clubs and Community Award for Emergency Services 2026
If you have a positive can-do attitude and are ready to embrace an exciting new opportunity, we’d love to hear from you!
Here’s how the job qualifications align with your profile.
Licences
RSA
RCG
Do you have a valid RSA license?
Skills
Time management
Customer service
Do you have experience in Time management?
Education
Certificate IV
Do you have a Certificate IV?
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Shift and schedule
Weekend availability
Shift work
Public holidays
Location
Mount Pritchard NSW 2170
Benefits
Pulled from the full job description
Gym membership
Onsite gym
Uniform provided
On-site parking
Full job description
ABOUT US
Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.
Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.
We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.
ABOUT THE ROLE
Mounties Group is now seeking an experienced, self-driven and team leading individual as a Gaming Supervisor and relief Customer Service Manager, to join our Gaming department at our Flagship site in Mount Pritchard on a full-time basis.
The successful applicant will work closely with the team to ensure that overall customer service experience is fulfilled.
Some of your key duties as a Gaming Supervisor will include:
Lead the team to ensure our overall customer service experience is fulfilled
Ensure the smooth day to day running of the Gaming Floor Operation
Participate in performance management
Maintaining and reporting relationships
Ensure adherence to Club policy, procedures, Operations, and compliance with all relevant governing bodies
Some of your key duties as a Customer Service Manager will include:
Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
Assisting with coaching, development and performance management of our staff
Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
Promote continuous improvement of our service delivery
Responsible for opening and closing of the Club
Attend to customer complaints and issues
Ensuring rostered shifts are covered utilising the Club’s roster system, Tanda.
Attend and manage customer complaints and issues that arise
Ensuring our customers’ needs are met
Assist with compliance requirements by accurately updating reports in Risk Manager
ABOUT YOU
To be successful in securing this role, you will ideally possess the following:
Minimum 3-years experience in a similar role
Hold a current NSW RSA & RCG competency certificate
Certificate IV in Hospitality or equivalent (desirable)
Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs compliance
Proven track record in delivering exemplary customer service
Ability to lead and coach a team
Immaculate grooming and presentation
Attentive, empathetic and compassionate
Excellent time management skills
Availability to work a flexible roster that includes days, nights, weekends and public holidays
OUR BENEFITS
Paid above Award rates and allowances
Opportunity to grow and develop your career
Onsite Parking
Uniforms provided
Discounted gym membership
Discounted meals with our restaurants onsite
WHY MOUNTIES?
We have over 250,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.
GROUP WINNER OF:
Western Sydney Business Awards – Employer of Choice 2020
Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
Clubs NSW – Clubs and Community Award for Emergency Services 2026
If you have a positive can-do attitude and are ready to embrace an exciting new opportunity, we’d love to hear from you!
💡 Quick Summary
Seeking a career-building opportunity? The Gaming Supervisor, relief Customer Service Manager - Mounties position is now open for candidates interested in the MIS Executive sector. This role in Mount Pritchard offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
