Job Description
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Responsible for high-level relationship management with clients. Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Drives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client’s business. Generally has profit and loss responsibilities. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. This role is focused on the relationship between the customer and solution provider during a project of a fixed duration.
Working at NTT
Client Service Management is responsible for the performance of service delivery for all corporate IT services provided to NTT Limited regions and service divisions. The role contributes to, and executes on strategic direction, leading a team of service delivery experts who provide a partnership approach in managing the delivery of IT services to the business.
The role works closely with relevant leadership teams to ensure the monitoring of operational performance and ensure business value is provided as part of Corporate IT services. As well as maintaining relationships within the Regional and Service Division to ensure services are delivered in line with partnership agreements.
This position will be required to:
Overall accountable for the performance of all operational delivery of centralized IT
Assist transformation teams in centralization of services by engaging the correct stakeholders within divisions, TIS, EICS and Group I&T and coordinate the engagement if required. Ensure the transformation is in line with the agreed Scope of Work
Works closely with the regional or service provider CIOs, EICS, Cloud Services team and delivery providers to ensure the service aggregation is in line with the partnership agreement
Maintains a holistic position to ensure full objectivity and impartiality, maintaining the client’s strategic direction for Corporate IT i.e., Become a trusted advisor for the division
Accountable for management escalations and work with relevant stakeholders through to a resolution
Manage the contractual obligation the collective IT Hub team (TIS, EICS and Group I&T) need to deliver to the division e.g. vulnerability management, service reporting, escalations management, etc.
Accountable for the client SLAs and govern the partnership agreements
Governance of divisional risk register
Ensure a culture of service management excellence is developed and maintained
Drive continual service improvement and optimisation
Acts as a communication point during security major incidents and critical escalation to business stakeholders
Work with the SVP for GBS Operations and Outsourcing to develop the divisional strategy roadmap and the implementation thereof
Identify and implement initiatives to save costs within division and globally
Governance of the Continuous Improvement Register
Knowledge, Skills and Attributes:
Have a deep level of knowledge across Group delivered IT Services
Excellent business awareness and solid analytical skills
Ability to multi-task and prioritize with great attention to detail
Proficient in driving outcomes via influence management
Excellent communication and documentation skills
A good understanding of the vast range of IT operations and NTT service offerings
Knowledge and understanding of IT industry environment and business needs
Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.
Excellent business awareness and solid analytical skills.
Sound financial management skills.
Commercial acumen preferrable.
Strong communication skills (verbal and written) coupled with good questioning skills
Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
Exceptional problem-solving skills
Ability to understand new issues quickly and make wise decisions
Ability to work under pressure, plan personal workload effectively and delegate
Good client relationship building and engagement skills
Ability to persuade, negotiate and influence key stakeholders
Good conceptual insight and ability to think strategically
Ability to establish and manage processes and practices through collaboration and the understanding of business
Ability to manage urgent and complex tasks
Strong project management skills
Required Qualifications / Certifications:
Relevant Bachelor's degree or equivalent
ITIL Foundation V3/4 (minimum)
SIAM – Service Integration and Management Foundation would be advantageous
Problem Management methodology would be advantageous
Project Management certification would be advantageous.
Required Experience:
Demonstrated experience gained within a similar position
Demonstrated experience in IT service delivery management for large multinational
Demonstrated experience in engaging senior management on a strategic level
What will make you a good fit for the role?
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Responsible for high-level relationship management with clients. Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Drives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client’s business. Generally has profit and loss responsibilities. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. This role is focused on the relationship between the customer and solution provider during a project of a fixed duration.
Working at NTT
Client Service Management is responsible for the performance of service delivery for all corporate IT services provided to NTT Limited regions and service divisions. The role contributes to, and executes on strategic direction, leading a team of service delivery experts who provide a partnership approach in managing the delivery of IT services to the business.
The role works closely with relevant leadership teams to ensure the monitoring of operational performance and ensure business value is provided as part of Corporate IT services. As well as maintaining relationships within the Regional and Service Division to ensure services are delivered in line with partnership agreements.
This position will be required to:
Overall accountable for the performance of all operational delivery of centralized IT
Assist transformation teams in centralization of services by engaging the correct stakeholders within divisions, TIS, EICS and Group I&T and coordinate the engagement if required. Ensure the transformation is in line with the agreed Scope of Work
Works closely with the regional or service provider CIOs, EICS, Cloud Services team and delivery providers to ensure the service aggregation is in line with the partnership agreement
Maintains a holistic position to ensure full objectivity and impartiality, maintaining the client’s strategic direction for Corporate IT i.e., Become a trusted advisor for the division
Accountable for management escalations and work with relevant stakeholders through to a resolution
Manage the contractual obligation the collective IT Hub team (TIS, EICS and Group I&T) need to deliver to the division e.g. vulnerability management, service reporting, escalations management, etc.
Accountable for the client SLAs and govern the partnership agreements
Governance of divisional risk register
Ensure a culture of service management excellence is developed and maintained
Drive continual service improvement and optimisation
Acts as a communication point during security major incidents and critical escalation to business stakeholders
Work with the SVP for GBS Operations and Outsourcing to develop the divisional strategy roadmap and the implementation thereof
Identify and implement initiatives to save costs within division and globally
Governance of the Continuous Improvement Register
Knowledge, Skills and Attributes:
Have a deep level of knowledge across Group delivered IT Services
Excellent business awareness and solid analytical skills
Ability to multi-task and prioritize with great attention to detail
Proficient in driving outcomes via influence management
Excellent communication and documentation skills
A good understanding of the vast range of IT operations and NTT service offerings
Knowledge and understanding of IT industry environment and business needs
Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.
Excellent business awareness and solid analytical skills.
Sound financial management skills.
Commercial acumen preferrable.
Strong communication skills (verbal and written) coupled with good questioning skills
Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
Exceptional problem-solving skills
Ability to understand new issues quickly and make wise decisions
Ability to work under pressure, plan personal workload effectively and delegate
Good client relationship building and engagement skills
Ability to persuade, negotiate and influence key stakeholders
Good conceptual insight and ability to think strategically
Ability to establish and manage processes and practices through collaboration and the understanding of business
Ability to manage urgent and complex tasks
Strong project management skills
Required Qualifications / Certifications:
Relevant Bachelor's degree or equivalent
ITIL Foundation V3/4 (minimum)
SIAM – Service Integration and Management Foundation would be advantageous
Problem Management methodology would be advantageous
Project Management certification would be advantageous.
Required Experience:
Demonstrated experience gained within a similar position
Demonstrated experience in IT service delivery management for large multinational
Demonstrated experience in engaging senior management on a strategic level
What will make you a good fit for the role?
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
💡 Quick Summary
Seeking a career-building opportunity? The GBS Service Delivery Executive position is now open for candidates interested in the Delivery Boy Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Delivery Boy Jobs is a plus.
