Job Description
Located in the heart of Melbourne and positioned within moments of the city's vibrant arts and entertainment hub, Mantra Southbank Melbourne offers a range of one and two bedroom apartments and exceptional food and service at its Mezzi Bar & Kitchen. When not working, with its central position, you will have Melbourne's world famous shopping, restaurants and cafés on your doorstep and an array of popular attractions all within walking distance.
Purpose
As General Manager, you will take on the crucial task of overseeing and managing all daily operations on property, guaranteeing its seamless and profitable function. This position demands a keen focus on every department, requiring you to be actively engaged in operations and that of stakeholder management. Your leadership will shine through your own actions, as you guide, coach, and mentor your team, fostering a culture of unwavering excellence.
Primary Responsibilities
Lead all facets of the property including guest service, recruiting & training, revenue management and achievement of financial targets
Be responsible for leading and developing your team to ensure the hotel’s profitability and success
Be instrumental in driving changes and improvements in performance and implementing strategies in line with business objectives
Create and build strong relationships with key stakeholders, property owners, guests and regional support services
Maintain excellent product and service standards whilst maximising revenue and balancing expenses
Focus on recruiting and developing a team that is engaged in driving a positive service culture.
Act as a liaison within the local community, representing Accor and fostering community engagement
Liaise with the Strata Manager and Owners Committee in conjunction with Building Management.
Skills & Experience
Demonstrate prior Operational, Hotel or General Manager experience and a deep understanding across a range of departments and stakeholder management
You create environments where your team are encouraged and motivated to be their true self each day
Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
Experience and capability to drive financial growth through skilful & thoughtful strategy
Comprehension of the key metrics that impact and grow hospitality businesses, using this knowledge to drive top line revenue and motivating your team to do the same
Past experience working with body corporates in an strata environment is desirable
Hold current Real Estate licence (Class 1) (advantageous, not crucial)
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
Purpose
As General Manager, you will take on the crucial task of overseeing and managing all daily operations on property, guaranteeing its seamless and profitable function. This position demands a keen focus on every department, requiring you to be actively engaged in operations and that of stakeholder management. Your leadership will shine through your own actions, as you guide, coach, and mentor your team, fostering a culture of unwavering excellence.
Primary Responsibilities
Lead all facets of the property including guest service, recruiting & training, revenue management and achievement of financial targets
Be responsible for leading and developing your team to ensure the hotel’s profitability and success
Be instrumental in driving changes and improvements in performance and implementing strategies in line with business objectives
Create and build strong relationships with key stakeholders, property owners, guests and regional support services
Maintain excellent product and service standards whilst maximising revenue and balancing expenses
Focus on recruiting and developing a team that is engaged in driving a positive service culture.
Act as a liaison within the local community, representing Accor and fostering community engagement
Liaise with the Strata Manager and Owners Committee in conjunction with Building Management.
Skills & Experience
Demonstrate prior Operational, Hotel or General Manager experience and a deep understanding across a range of departments and stakeholder management
You create environments where your team are encouraged and motivated to be their true self each day
Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality
Experience and capability to drive financial growth through skilful & thoughtful strategy
Comprehension of the key metrics that impact and grow hospitality businesses, using this knowledge to drive top line revenue and motivating your team to do the same
Past experience working with body corporates in an strata environment is desirable
Hold current Real Estate licence (Class 1) (advantageous, not crucial)
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
💡 Quick Summary
Seeking a career-building opportunity? The General Manager position is now open for candidates interested in the Real Estate sector. This role in Southbank offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Real Estate is a plus.