Job Description
Domestic BPO Experience Mandatory
The Business Development Head will be responsible for spearheading the business interests of the company.
• Grow new and existing accounts and manages the entire sales cycle for delivery of customized business solutions i.e. BPO & Call Centre Services to clients.
• Identifies and implements innovative business development and sales strategies to increase company profitability by fully leveraging product/service offerings of Company's horizontal and vertical markets.
• Uses corporate tools to manage the pipeline, metrics, and forecasts and drive business intelligence.
• Tracking Market changes and suggesting ways to direct managers and means to at front in through healthy competition.
• Business continuity with existing clients/vendors.
• Develops sales goals and strategies and ensures alignment with the brand business strategy.
• Regular interaction with the CXO's from the Industry for generating leads and for closure of deals.
• Building up brand and Corporate Relations by participating in the business development efforts.
• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
• Establish marketing contacts with corporations and other third party purchasers of IT services.
• Conduct presentations to these organizations of the services of the company.
• Organize direct negotiations and contacts for services with these organizations.
• Provide direct and regular reporting to the Head Sales/ Business Development.
• Good experience in BPO pre-sales (bid management, due diligence etc.) managing BFSI/FMCG/Telecom/Govt. Projects
• Identifying, qualifying, and securing BPO business opportunities (For Domestic Market); coordinating business generation activities; Looking for solutions.
• To generate new business (to get BPO processes - Domestic for the organization) Building business relationships with current and potential clients.
• Coordination with all stakeholders (sales, solutions, HR, operations, pricing, transition, technology, facilities) to ensure timely and high quality proposal submission
• Present proposed solutions to end clients
• Single point of contact (working closely with the onsite sales and account teams) for senior client stakeholders for all active proposals
• Good understanding of pricing models, engagement models and operating models
• Ability to own discussions with pricing / finance teams to ensure proposals are competitively priced
• The role will require thorough knowledge of capability and credentials in BPO and the existing solutions and offerings in this space
The Business Development Head will be responsible for spearheading the business interests of the company.
• Grow new and existing accounts and manages the entire sales cycle for delivery of customized business solutions i.e. BPO & Call Centre Services to clients.
• Identifies and implements innovative business development and sales strategies to increase company profitability by fully leveraging product/service offerings of Company's horizontal and vertical markets.
• Uses corporate tools to manage the pipeline, metrics, and forecasts and drive business intelligence.
• Tracking Market changes and suggesting ways to direct managers and means to at front in through healthy competition.
• Business continuity with existing clients/vendors.
• Develops sales goals and strategies and ensures alignment with the brand business strategy.
• Regular interaction with the CXO's from the Industry for generating leads and for closure of deals.
• Building up brand and Corporate Relations by participating in the business development efforts.
• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
• Establish marketing contacts with corporations and other third party purchasers of IT services.
• Conduct presentations to these organizations of the services of the company.
• Organize direct negotiations and contacts for services with these organizations.
• Provide direct and regular reporting to the Head Sales/ Business Development.
• Good experience in BPO pre-sales (bid management, due diligence etc.) managing BFSI/FMCG/Telecom/Govt. Projects
• Identifying, qualifying, and securing BPO business opportunities (For Domestic Market); coordinating business generation activities; Looking for solutions.
• To generate new business (to get BPO processes - Domestic for the organization) Building business relationships with current and potential clients.
• Coordination with all stakeholders (sales, solutions, HR, operations, pricing, transition, technology, facilities) to ensure timely and high quality proposal submission
• Present proposed solutions to end clients
• Single point of contact (working closely with the onsite sales and account teams) for senior client stakeholders for all active proposals
• Good understanding of pricing models, engagement models and operating models
• Ability to own discussions with pricing / finance teams to ensure proposals are competitively priced
• The role will require thorough knowledge of capability and credentials in BPO and the existing solutions and offerings in this space
💡 Quick Summary
Seeking a career-building opportunity? The General Manager |BPO Sales position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.