Job Description
Full job description
Be part of a group known for iconic destinations across NSW
Work alongside experienced senior leadership and operational support
Backed by the strength and stability of a four-generation hospitality family
About the Opportunity
Ready to make waves in Sydney's hospitality scene? Laundy Hotels is searching for a dynamic General Manager to take the helm of one of our premium, multifaceted venues.
About the Role
Compliance with Liquor Licensing Laws: Ensuring the hotel adheres to all regulations related to the sale and service of alcohol, including maintaining the necessary licenses and training staff on responsible service of ******* (RSA).
Safety and Security: Overseeing the safety and security of the premises, including managing security personnel, ensuring compliance with fire safety regulations, and implementing measures to prevent incidents.
Financial Management: Managing the financial operations of the hotel, including budgeting, financial reporting, rostering, and ensuring profitability. This also involves overseeing pricing strategies and managing expenses.
Staff Management and Training: Recruiting, training, and supervising staff to ensure high standards of customer service and compliance with all relevant laws and regulations. This includes conducting regular training sessions and performance evaluations.
Customer Service and Satisfaction: Ensuring a high level of customer satisfaction by maintaining excellent service standards, addressing customer complaints and feedback, and continuously improving the guest experience.
Regulatory and Environmental Compliance: Ensuring compliance with health and safety regulations, food safety standards, and environmental laws. This includes maintaining cleanliness, proper waste management, and implementing sustainable practices within the hotel.
Marketing and Promotions: Working closely with the marketing, culinary, and ops team to develop and implement marketing strategies and working with the events team on promotional activities to attract customers and increase sales.
WHO ARE YOU
We're looking for an individual with the following skills and attributes:
Minimum 3+ years' experience in a General Manager capacity in a large multifaceted venue
Compliance expertise, licensee experience will be highly regarded
Highly organised with effective time management abilities
Excellent communication; written and verbal
Professional, motivated & collaborative team player
Ability to share your knowledge, manage and influence others
Immaculate presentation, paralleled with hands on service delivery
Effective problem-solving and conflict resolution skills
Training and developing large teams, proven leadership
Strong financial and business acumen
The Laundy Story
Four generations, countless beers poured, and a legacy built on good old-fashioned hospitality, that's the Laundy way. We kicked things off in 1945 with the Sackville Hotel in Rozelle and never looked back. Through grit, heart, and a knack for turning pubs into community icons, we've grown into one of NSW's most recognisable hospitality families. Today we have a diverse portfolio of 40+ venues that stretch from your trusty local, to boutique hotels and buzzy beachfront playgrounds. The heart of Laundy beats the same everywhere: Think Watsons Bay Boutique Hotel, the Woolwich Pier, the Marsden Brewhouse, and beyond, where people gather, celebrate, commiserate, and everything in between. From schooners at the local to spritzes by the sea, we've built a reputation for blending tradition with just the right splash of spunk.
We vibe best with people who are:
Accountable – You own your projects, solve challenges and deliver with style.
Curious – You’re always asking “what if” and exploring ways to make every event unforgettable.
Collaborative – Because the best events are never a solo act.
Driven – You thrive under pressure and bring your A-game without losing your smile.
How to Apply:
Click Apply Now — if you’re ready to swap ordinary workdays for extraordinary experiences, join a team that’s more like family than colleagues. When you apply, don’t just send your résumé: tell us your story. We want to know what lights you up about creating unforgettable moments. Hot Tips for Your Cover Letter Show us your leadership impact. Tell us about the moment you’re proudest of as a venue leader—whether it was steering a major event to success, delivering a high-stakes operational win, or pulling off a “save the day” solution that turned a challenge into a triumph
We're all about people:
At Laundy Hotel Group, we know great hospitality starts with diverse voices and experiences. We're proud to be an Equal Employment Opportunity employer, and we actively encourage applications from people of all backgrounds, identities, cultures, and abilities — including First Nations peoples, people with disability, and those from the LGBTQIA+ community. If you require any adjustments to the recruitment process, our HR team would be happy to have a confidential chat to make sure you're comfortable and supported every step of the way. Drop us a line at HR@laundy.com.au
Our Acknowledgement of Country
Laundy Hotel Group acknowledges the Gadigal people of the Eora Nation, the Traditional Custodians of the lands on which we live, work and serve across Sydney. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
Be part of a group known for iconic destinations across NSW
Work alongside experienced senior leadership and operational support
Backed by the strength and stability of a four-generation hospitality family
About the Opportunity
Ready to make waves in Sydney's hospitality scene? Laundy Hotels is searching for a dynamic General Manager to take the helm of one of our premium, multifaceted venues.
About the Role
Compliance with Liquor Licensing Laws: Ensuring the hotel adheres to all regulations related to the sale and service of alcohol, including maintaining the necessary licenses and training staff on responsible service of ******* (RSA).
Safety and Security: Overseeing the safety and security of the premises, including managing security personnel, ensuring compliance with fire safety regulations, and implementing measures to prevent incidents.
Financial Management: Managing the financial operations of the hotel, including budgeting, financial reporting, rostering, and ensuring profitability. This also involves overseeing pricing strategies and managing expenses.
Staff Management and Training: Recruiting, training, and supervising staff to ensure high standards of customer service and compliance with all relevant laws and regulations. This includes conducting regular training sessions and performance evaluations.
Customer Service and Satisfaction: Ensuring a high level of customer satisfaction by maintaining excellent service standards, addressing customer complaints and feedback, and continuously improving the guest experience.
Regulatory and Environmental Compliance: Ensuring compliance with health and safety regulations, food safety standards, and environmental laws. This includes maintaining cleanliness, proper waste management, and implementing sustainable practices within the hotel.
Marketing and Promotions: Working closely with the marketing, culinary, and ops team to develop and implement marketing strategies and working with the events team on promotional activities to attract customers and increase sales.
WHO ARE YOU
We're looking for an individual with the following skills and attributes:
Minimum 3+ years' experience in a General Manager capacity in a large multifaceted venue
Compliance expertise, licensee experience will be highly regarded
Highly organised with effective time management abilities
Excellent communication; written and verbal
Professional, motivated & collaborative team player
Ability to share your knowledge, manage and influence others
Immaculate presentation, paralleled with hands on service delivery
Effective problem-solving and conflict resolution skills
Training and developing large teams, proven leadership
Strong financial and business acumen
The Laundy Story
Four generations, countless beers poured, and a legacy built on good old-fashioned hospitality, that's the Laundy way. We kicked things off in 1945 with the Sackville Hotel in Rozelle and never looked back. Through grit, heart, and a knack for turning pubs into community icons, we've grown into one of NSW's most recognisable hospitality families. Today we have a diverse portfolio of 40+ venues that stretch from your trusty local, to boutique hotels and buzzy beachfront playgrounds. The heart of Laundy beats the same everywhere: Think Watsons Bay Boutique Hotel, the Woolwich Pier, the Marsden Brewhouse, and beyond, where people gather, celebrate, commiserate, and everything in between. From schooners at the local to spritzes by the sea, we've built a reputation for blending tradition with just the right splash of spunk.
We vibe best with people who are:
Accountable – You own your projects, solve challenges and deliver with style.
Curious – You’re always asking “what if” and exploring ways to make every event unforgettable.
Collaborative – Because the best events are never a solo act.
Driven – You thrive under pressure and bring your A-game without losing your smile.
How to Apply:
Click Apply Now — if you’re ready to swap ordinary workdays for extraordinary experiences, join a team that’s more like family than colleagues. When you apply, don’t just send your résumé: tell us your story. We want to know what lights you up about creating unforgettable moments. Hot Tips for Your Cover Letter Show us your leadership impact. Tell us about the moment you’re proudest of as a venue leader—whether it was steering a major event to success, delivering a high-stakes operational win, or pulling off a “save the day” solution that turned a challenge into a triumph
We're all about people:
At Laundy Hotel Group, we know great hospitality starts with diverse voices and experiences. We're proud to be an Equal Employment Opportunity employer, and we actively encourage applications from people of all backgrounds, identities, cultures, and abilities — including First Nations peoples, people with disability, and those from the LGBTQIA+ community. If you require any adjustments to the recruitment process, our HR team would be happy to have a confidential chat to make sure you're comfortable and supported every step of the way. Drop us a line at HR@laundy.com.au
Our Acknowledgement of Country
Laundy Hotel Group acknowledges the Gadigal people of the Eora Nation, the Traditional Custodians of the lands on which we live, work and serve across Sydney. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples.
💡 Quick Summary
Seeking a career-building opportunity? The General Manager I Premium Hospitality Venue position is now open for candidates interested in the Hotel Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.