General Manager

Holloway Lodging Corporation, a wholly-owned subsidiary of Clarke Inc. (TSX: CKI),is one of Canada’s largest lodging companies. Holloway operates and provides management services to 20 hotels under internationally recognized brands such as Holiday Inn®, Travelodge®, Super 8®, DoubleTree by Hilton®, Best Western®, and Quality Inn and Suites ®. For more information, please visit our website at https://hlcorp.ca/

The DoubleTree by Hilton London is located in the heart of downtown London, Ontario. This hotel is connected by a skywalk to the RBC Place Convention Centre and is within a ten-minute walk away from the Covent Garden Market and Canada Life Centre!

This full-service hotel is a mixed-use asset, boasting hotel rooms and suites, as well as residential apartments. The property also includes an onsite restaurant, coffee shop, well-equipped fitness centre and pool.

Reporting to the Regional Manager, the General Manager is responsible for the hotel’s success! This means critically managing and achieving the best financial performance possible, while simultaneously maintaining excellent customer service levels, high employee engagement and managing risk and the hotel’s professional reputation.

The successful candidate will be an entrepreneurial, results focused, hands-on leader, who takes full ownership for the performance of the hotel as well as residential apartments. They will be a forward-thinking leader who is constantly and critically evaluating what is required for sustainable success and executing that vision.

As a General Manager, your primary responsibility will be to oversee all aspects of the hotel/residential operations, ensuring exceptional guest experiences, and maximizing profitability.

With a combination of leadership, hospitality expertise, and business acumen, you will manage all departments, including rooms division, food and beverage, sales and marketing, finance, and human resources, to achieve our objectives.

Responsibilities include, but are not limited to, the following functions:

· Lead sales and marketing initiatives to drive revenue growth and market share, including developing sales strategies, targeting key market segments, and maintaining relationships with corporate clients, travel agencies and other stakeholders.

· Engage with the local community and industry partners, participating in community events, supporting charitable initiatives and representing the business in relevant associations and organizations.

· Oversee the revenue management program to ensure the asset is properly positioned to our competitors in accordance with market segment, and forecasting local market conditions and special events that may impact occupancy and/or rates.

· Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.

· Prepare annual capital, property budgets, cash flow and outside/inside sales and marketing plans to accurately achieve required operating results. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts.

· Ensure completion of month end and year end duties and reports as relevant to reporting department achieving timely and accurate submission of all information related to the profit and loss statement.

· Lead capital plans and asset management initiatives, including working with the owners to maintain or improve the property’s market leadership position.

· Create specific, measurable, achievable, realistic, and timely action plans to drive a culture of guest service and remedy guest service deficiencies.

· Advocate for Health and Safety in the workplace and promote employee engagement.

· Adhere to and enforce the hotel’s policies, procedures and collective agreement, including standard operating procedures, hiring, discipline, grievances and collective bargaining negotiations.

· Perform any other job-related duties as assigned.

The successful candidate will possess the following qualifications:

· A minimum of 5 years related full-service hotel management experience.

· 2-5 years as General Manager in a full-service hotel.

· PIP/Renovation experience including pre-opening will be an asset.

· College/university diploma from a recognized hospitality program an asset.

· Proven track record of effectively handling multiple projects and deadlines simultaneously as well as ability to work at a high level of productivity in a fast-paced, environment.

· Must be able to communicate in English, with strong written and verbal skills, including the ability to present insight and actionable recommendations in a concise and confident manner.

· Collaborative and flexible, with the ability to foster a positive team environment.

· Strong change management and project management skills.

· Extremely organized and detail oriented.

· Proficient in Microsoft Office.

Job Types: Full-time, Permanent

Pay: From $110,000.00 per year

Additional pay:

Bonus pay
Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Vision care
Schedule:

8 hour shift
Monday to Friday
On call
Overtime
Weekends as needed
Ability to commute/relocate:

London, ON N6B 1S2: reliably commute or plan to relocate before starting work (preferred)
Experience:

Hotel General Manager: 5 years (required)
Full Service Hotel Management: 2 years (required)
Location:

London, ON N6B 1S2 (preferred)
Work Location: In person