General Manager Operations

Job Responsibilities

• The General Manager (Hospitality) is responsible for all aspects of operations in hospitality business, customer service, guest relations management, revenue management and is the owner of the business PnL responsible for meeting the set targets.

• He/She will provide leadership and strategic planning to all departments in support of our service, culture, maximized operations, guest satisfaction, revenue maximization and cost optimization .

• Culture Building To be a brand and culture champion by promoting a 100% commitment to ensure the bespoke experience for all our guests

• To set the culture of service for the brand To create an inspiring team environment with an open communication culture To set clear goals and quarterly targets

• To monitor team performance and report on metrics

• To create values & set up high performance and motivation standards To discover training needs and build out training programs Recognize high performance and reward accomplishments Infrastructure Operational set up To oversee the Infrastructure & Operational set up in all new markets for all projects

• To ensure full compliance to be followed for all projects operating controls, SOP s, policies, procedures and service standards.

• To strengthen the standards of repairs and cleanliness of all properties to ensure optimum upkeep and repair, room cleanliness and overall standard property appearance

Skills

• Minimum of 12+ years of experience in Hospitality industry

• Has managed and groomed a team of hotel operations staff

• Location - Jaipur & Vadodara