Job Description
GM Process Excellence
• Strong experience in process excellence, improvement, re-engineering, robotics, RPA, lean and six sigma.
• Must be a Black Belt or Master Black Belt certified.
Domain Open
• Must be Female candidate
• Min experience 17 years
Job Description - Identifies apt processes for Automation, Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
• Lead Automation program plan to deliver requirements fitting in to the overall program plan and drive UAT and go-live in an identified account
• Drive realization of target FTE benefit, Business impacts
• Drive assessment to build a validated line of sight for automation in conjunction with operations and customers
• Use of statistical models and forecasting techniques to forecast or predict volumes, capacity, customer behavior, Customer journey
• Data aggregation and data mining techniques which help provide insights into past data in the form of dashboards, reports, etc.
• Oversee project execution on multiple projects and take action in case of slippages
• People management - supervise project team
• Manage client expectations on overall project delivery
• Review key deliverables before they are presented to the client
• Both formal and informal coaching of team(s) - both client and internal
• Lead proposal creation including effort estimates for project work
• Lead pre-sales and post-sales support
• Lead development of domain collaterals
,
This job is provided by Shine.com
• Strong experience in process excellence, improvement, re-engineering, robotics, RPA, lean and six sigma.
• Must be a Black Belt or Master Black Belt certified.
Domain Open
• Must be Female candidate
• Min experience 17 years
Job Description - Identifies apt processes for Automation, Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
• Lead Automation program plan to deliver requirements fitting in to the overall program plan and drive UAT and go-live in an identified account
• Drive realization of target FTE benefit, Business impacts
• Drive assessment to build a validated line of sight for automation in conjunction with operations and customers
• Use of statistical models and forecasting techniques to forecast or predict volumes, capacity, customer behavior, Customer journey
• Data aggregation and data mining techniques which help provide insights into past data in the form of dashboards, reports, etc.
• Oversee project execution on multiple projects and take action in case of slippages
• People management - supervise project team
• Manage client expectations on overall project delivery
• Review key deliverables before they are presented to the client
• Both formal and informal coaching of team(s) - both client and internal
• Lead proposal creation including effort estimates for project work
• Lead pre-sales and post-sales support
• Lead development of domain collaterals
,
This job is provided by Shine.com
💡 Quick Summary
Seeking a career-building opportunity? The General Manager | Process Excellence | BPO|ITeS position is now open for candidates interested in the BPO Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
