Job Description
Full job description
General Manager – Retail Operations
Spanos Retail Group | South East & South West QLD
Location: Ashmore, Gold Coast QLD (Hybrid)
Employment Type: Full-Time
Salary: Competitive package + performance incentives
The Opportunity
At Spanos Retail Group, we don’t follow the supermarket playbook — we rewrite it.
Proudly Gold Coast–based and family-owned for over 30 years, Spanos IGA operates a growing network of independent supermarkets across South East and South West Queensland. The award-winning Spano family has built a business that champions local communities, backs its people, and competes boldly against the major chains.
We are seeking a dynamic and experienced General Manager – Retail Operations to lead and drive the performance of our six supermarket locations. This is a hands-on leadership role for someone passionate about retail, people, and operational excellence.
You’ll oversee day-to-day operations, lead and develop store management teams, and ensure that our stores deliver the best in customer service, efficiency, and profitability—all while maintaining the family values that make our business unique.
Key Responsibilities
Provide strategic leadership and direction across all stores.
Develop and implement operational strategies to improve efficiency, sales, and customer satisfaction.
Lead, mentor, and motivate store managers to achieve KPIs and uphold company values.
Oversee budgets, financial performance, and reporting across the group.
Ensure compliance with company policies, WHS, and food safety standards.
Drive continuous improvement in store presentation, product quality, and customer experience.
Liaise with suppliers, partners, and the leadership team to support business growth initiatives.
About You
You are a commercially minded retail leader with a proven record of managing multi-site operations—ideally in supermarkets or FMCG. You combine strategic thinking with a practical, people-first approach.
Key Attributes:
At least 5–10 years of progressive experience in retail management, with multi-site oversight preferred.
Strong financial acumen and operational planning skills.
Excellent leadership, communication, and interpersonal abilities.
A passion for community engagement and delivering outstanding customer service.
Ability to thrive in a fast-paced, hands-on environment.
Commitment to fostering the family values that shape our business.
Why Work With Spanos IGA?
Real influence — your decisions shape the business
Autonomy & trust — we back experienced people to do what they do best
Direct access to leadership — work closely with owners and senior executives
Independent agility — move faster, be bolder, and innovate without red tape
Community-driven business — support local suppliers and local stores
Career growth — grow with a business that’s expanding and investing in its people
Challenge the duopoly — be part of a retailer that genuinely competes and wins
General Manager – Retail Operations
Spanos Retail Group | South East & South West QLD
Location: Ashmore, Gold Coast QLD (Hybrid)
Employment Type: Full-Time
Salary: Competitive package + performance incentives
The Opportunity
At Spanos Retail Group, we don’t follow the supermarket playbook — we rewrite it.
Proudly Gold Coast–based and family-owned for over 30 years, Spanos IGA operates a growing network of independent supermarkets across South East and South West Queensland. The award-winning Spano family has built a business that champions local communities, backs its people, and competes boldly against the major chains.
We are seeking a dynamic and experienced General Manager – Retail Operations to lead and drive the performance of our six supermarket locations. This is a hands-on leadership role for someone passionate about retail, people, and operational excellence.
You’ll oversee day-to-day operations, lead and develop store management teams, and ensure that our stores deliver the best in customer service, efficiency, and profitability—all while maintaining the family values that make our business unique.
Key Responsibilities
Provide strategic leadership and direction across all stores.
Develop and implement operational strategies to improve efficiency, sales, and customer satisfaction.
Lead, mentor, and motivate store managers to achieve KPIs and uphold company values.
Oversee budgets, financial performance, and reporting across the group.
Ensure compliance with company policies, WHS, and food safety standards.
Drive continuous improvement in store presentation, product quality, and customer experience.
Liaise with suppliers, partners, and the leadership team to support business growth initiatives.
About You
You are a commercially minded retail leader with a proven record of managing multi-site operations—ideally in supermarkets or FMCG. You combine strategic thinking with a practical, people-first approach.
Key Attributes:
At least 5–10 years of progressive experience in retail management, with multi-site oversight preferred.
Strong financial acumen and operational planning skills.
Excellent leadership, communication, and interpersonal abilities.
A passion for community engagement and delivering outstanding customer service.
Ability to thrive in a fast-paced, hands-on environment.
Commitment to fostering the family values that shape our business.
Why Work With Spanos IGA?
Real influence — your decisions shape the business
Autonomy & trust — we back experienced people to do what they do best
Direct access to leadership — work closely with owners and senior executives
Independent agility — move faster, be bolder, and innovate without red tape
Community-driven business — support local suppliers and local stores
Career growth — grow with a business that’s expanding and investing in its people
Challenge the duopoly — be part of a retailer that genuinely competes and wins
💡 Quick Summary
Seeking a career-building opportunity? The General Manager Retail Operations position is now open for candidates interested in the Retail & Wholesale sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.
