General Manger

 
Full job description
JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:
Are you an experienced property management leader ready to take on a prestigious and complex role? JLL is seeking an exceptional General Manager to oversee Melbourne Connect, a premium mixed-use development featuring intricate Public-Private Partnership (PPP) arrangements, university facilities, and student accommodation.

This is a unique opportunity to manage one of Melbourne's most sophisticated commercial assets, requiring expertise in navigating complex contractual structures including 42-year PPP arrangements, head lease agreements, and shared facility contracts. You'll serve as the primary point of contact for Lendlease Asset Manager whilst managing multiple stakeholder relationships across university tenants, student accommodation providers, and facilities management teams.

An overview of the role:
Asset Management Excellence
Oversee intricate PPP, head lease, and shared facility arrangements to ensure optimal service delivery
Collaborate with Asset Manager to develop strategic plans focusing on asset positioning, leasing, capital works, and marketing strategies
Monitor KPIs across multiple contracts whilst maintaining overall asset performance
Lead sustainability initiatives and ensure compliance with environmental reporting requirements
Stakeholder & Contract Management
Master complex multi-party contract structures and ensure strict adherence to all obligations
Serve as primary liaison between PPP contractor, University, and accommodation providers
Coordinate seamlessly across all contractual parties and manage competing interests
Proactively manage contract variations, renewals, and performance metrics
Financial Performance
Maximise asset financial performance through effective budget, expense, and revenue management
Analyse market trends and financial data to drive profitability and identify opportunities
Implement cost-saving strategies and revenue enhancement initiatives
Team Leadership
Lead and inspire a diverse team including Customer Relationship Manager, Property Services Supervisor, and Finance Manager
Foster a culture of excellence, collaboration, and innovation
Develop team capabilities through performance management and succession planning
Sound like you? This is what we’re looking for:
Bachelor's degree in Business Administration, Real Estate, or related field (Master's preferred)
Victorian Real Estate Licence
Proven General Manager experience, preferably with premium-grade assets
Strong understanding of commercial real estate operations, leasing, and property management
Demonstrated experience with PPP contracts, long-term leases, or multi-party agreements
Advanced contract management and legal interpretation skills
Exceptional leadership and team motivation abilities
Outstanding interpersonal and communication skills for diverse stakeholder engagement
Proven track record in driving customer satisfaction and retention
Strong analytical and financial acumen for budgeting, forecasting, and risk management
Deep understanding of Melbourne's commercial real estate market
Benefits:
Great employee discounts off fitness, wellbeing & other renowned bands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, ****** orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ485005
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.