Job Description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Role Purpose
The Opportunity:
Contribute to pre and post trade support for Marekts internal and external clients
Contribute to building and maintaining client relationships in assigned area of responsibility
What you’ll do:
Principal Accountabilities: Key activities and decision making areas
Typical Targets and Measures
Impact on the Business/Function
Learn and develop skills with respect to provision of client servicing
Assist the team with performing daily operational duties
Understand the infrastructure through which the business operates and assist Operations team (from a front office perspective) with resolving day to day client issues
Share relevant market, customer and counterparty intelligence with colleagues in the Customer Service Support team
Carry out when necessary some of the team’s administrative roles
Support relationship with Banking Relationship Managers and other product groups to maximise cross-selling and service improvement opportunities for the bank
Customers/Stakeholders
External and Internal Clients: Networks, develops and nurtures client relationships, anticipates and identifies their needs and delivers them in a timely basis for the commercial benefits of HSBC
Internal Collaboration: Develops close and effective working relationships within respective Regions/Countries/Functions/Global Businesses
Deliver fair outcomes for our customers and ensures own conduct maintains the orderly and transparent operation of financial markets
Leadership and Teamwork
Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers
Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers
Operational Effectiveness and Control
Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice
Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise
Contribute to the development, implementation and maintenance of management information, analysis and reporting framework that supports and informs timely and effective business
Operational Effectiveness and Control (cont’d)
management and decision making at all levels
Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance
Requirements
What you will need to succeed in the role:
Core Capabilities (applicable to all roles in HSBC)
Proficiency Required
Achieving Excellence
Aspiring to do and deliver the best for HSBC, its customers, colleagues and stakeholders and persisting in this aim regardless of difficulties and challenges in line with HSBC Values
Taking a positive and constructive approach towards problems using appropriate tools and techniques to deal with them swiftly and effectively
Implementing business strategies and plans and prioritising activities to make sure the desired results are achieved
Understanding what is required to be successful and competitive in the local and global marketplace
Takes Ownership
Leads by example, taking accountability and encouraging others to do the same
Takes ownership of problems and decisions and engages with others to gain commitment and implement solutions to deliver results
Plans and prioritises their own and/or others work to ensure they are in line with business needs and that resources are used effectively, efficiently and in a timely manner
Sets high standards and monitors progress and performance to ensure the required results are delivered on time and on budget
Customer – Stakeholder Focus
Focusing on customers, colleagues and stakeholders and taking the time to understand them, communicate with them and meet their needs
Understanding how their role impacts upon our customers, stakeholders, colleagues, always looking for ways to satisfy them and enhance their experience of HSBC by keeping up-to-date with, and anticipating, their changing needs
Delivering the right products, services and solutions to the right customers, colleagues and stakeholders, in the right way and at the right time, in line with HSBC strategy, principles and Values
Developing customer/stakeholder insight based on effective personal interactions, learning from experience, gathering and using information appropriately and safely
Engages the Customer/Stakeholder
Places importance on our customers, colleagues and stakeholders in the way they plan their time and carry out their duties
Looks for opportunities to improve our customer/stakeholder experience at every interaction or step of the process
Uses their knowledge and experience to ensure our customers, colleagues and stakeholders receive the right information, products and services for their needs, at the right time and in the right way, adapting their communication styles and approaches as appropriate
Engages confidently and effectively with our customers, colleagues and stakeholders, listening to their experiences and remaining calm and composed under pressure
Core Capabilities (applicable to all roles in HSBC)
Proficiency Required
Driving Sustainable Growth
Taking an ethical commercial approach to business opportunities and in your day-to-day work, in accordance with HSBC Values, regulatory principles and global standards, to ensure the long-term sustainability of the business and protection of the HSBC brand
Considering the short, medium and longer term impact of decisions and actions
Championing and supporting change in the interests of all stakeholders
Recognising, respecting and valuing different perspectives and cultures in our business, our customers and our colleagues
Adds Sustainable Value
Identifies and acts on opportunities to improve efficiency and grow revenue in a sustainable way
Makes considered decisions and presents clear, factual and coherent recommendations to others, based on analysis and assessment of potential benefits and implications
Adapts readily to change and helps others to understand the why, what and how of change, motivating them to contribute effectively
Suggests and welcomes different perspectives as a way of understanding situations, solving problems and meeting colleague, customer, stakeholder or business needs
Managing Risk Responsibly
Being aware of risk and compliance, acknowledging their importance and following or developing appropriate processes and controls
Understanding and taking responsibility for applying local and HSBC legal, regulatory and compliance frameworks in all aspects of HSBC’s work
Taking ownership of risk and compliance and having the courage to question practices and actions in the best interests of protecting HSBC and its customers according to the HSBC Values
Balancing the need to manage risk effectively with the need to maximise business opportunities through correct use of appropriate tools and techniques
Promotes Good Practice
Helps their colleagues to consider the importance of risk and compliance policies and procedures and how to follow them properly
Identifies and suggests ways of improving risks and compliance processes that are not fully effective or comprehensive
Encourages people to question their own or others actions in the best interests of HSBC and all stakeholders, and supports them in doing so
Emphasises to their team and colleagues the positive impact of managing risk and compliance in the way we work and do business
Link to Candidate User Guide:
You’ll achivee more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Role Purpose
The Opportunity:
Contribute to pre and post trade support for Marekts internal and external clients
Contribute to building and maintaining client relationships in assigned area of responsibility
What you’ll do:
Principal Accountabilities: Key activities and decision making areas
Typical Targets and Measures
Impact on the Business/Function
Learn and develop skills with respect to provision of client servicing
Assist the team with performing daily operational duties
Understand the infrastructure through which the business operates and assist Operations team (from a front office perspective) with resolving day to day client issues
Share relevant market, customer and counterparty intelligence with colleagues in the Customer Service Support team
Carry out when necessary some of the team’s administrative roles
Support relationship with Banking Relationship Managers and other product groups to maximise cross-selling and service improvement opportunities for the bank
Customers/Stakeholders
External and Internal Clients: Networks, develops and nurtures client relationships, anticipates and identifies their needs and delivers them in a timely basis for the commercial benefits of HSBC
Internal Collaboration: Develops close and effective working relationships within respective Regions/Countries/Functions/Global Businesses
Deliver fair outcomes for our customers and ensures own conduct maintains the orderly and transparent operation of financial markets
Leadership and Teamwork
Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers
Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers
Operational Effectiveness and Control
Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice
Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise
Contribute to the development, implementation and maintenance of management information, analysis and reporting framework that supports and informs timely and effective business
Operational Effectiveness and Control (cont’d)
management and decision making at all levels
Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance
Requirements
What you will need to succeed in the role:
Core Capabilities (applicable to all roles in HSBC)
Proficiency Required
Achieving Excellence
Aspiring to do and deliver the best for HSBC, its customers, colleagues and stakeholders and persisting in this aim regardless of difficulties and challenges in line with HSBC Values
Taking a positive and constructive approach towards problems using appropriate tools and techniques to deal with them swiftly and effectively
Implementing business strategies and plans and prioritising activities to make sure the desired results are achieved
Understanding what is required to be successful and competitive in the local and global marketplace
Takes Ownership
Leads by example, taking accountability and encouraging others to do the same
Takes ownership of problems and decisions and engages with others to gain commitment and implement solutions to deliver results
Plans and prioritises their own and/or others work to ensure they are in line with business needs and that resources are used effectively, efficiently and in a timely manner
Sets high standards and monitors progress and performance to ensure the required results are delivered on time and on budget
Customer – Stakeholder Focus
Focusing on customers, colleagues and stakeholders and taking the time to understand them, communicate with them and meet their needs
Understanding how their role impacts upon our customers, stakeholders, colleagues, always looking for ways to satisfy them and enhance their experience of HSBC by keeping up-to-date with, and anticipating, their changing needs
Delivering the right products, services and solutions to the right customers, colleagues and stakeholders, in the right way and at the right time, in line with HSBC strategy, principles and Values
Developing customer/stakeholder insight based on effective personal interactions, learning from experience, gathering and using information appropriately and safely
Engages the Customer/Stakeholder
Places importance on our customers, colleagues and stakeholders in the way they plan their time and carry out their duties
Looks for opportunities to improve our customer/stakeholder experience at every interaction or step of the process
Uses their knowledge and experience to ensure our customers, colleagues and stakeholders receive the right information, products and services for their needs, at the right time and in the right way, adapting their communication styles and approaches as appropriate
Engages confidently and effectively with our customers, colleagues and stakeholders, listening to their experiences and remaining calm and composed under pressure
Core Capabilities (applicable to all roles in HSBC)
Proficiency Required
Driving Sustainable Growth
Taking an ethical commercial approach to business opportunities and in your day-to-day work, in accordance with HSBC Values, regulatory principles and global standards, to ensure the long-term sustainability of the business and protection of the HSBC brand
Considering the short, medium and longer term impact of decisions and actions
Championing and supporting change in the interests of all stakeholders
Recognising, respecting and valuing different perspectives and cultures in our business, our customers and our colleagues
Adds Sustainable Value
Identifies and acts on opportunities to improve efficiency and grow revenue in a sustainable way
Makes considered decisions and presents clear, factual and coherent recommendations to others, based on analysis and assessment of potential benefits and implications
Adapts readily to change and helps others to understand the why, what and how of change, motivating them to contribute effectively
Suggests and welcomes different perspectives as a way of understanding situations, solving problems and meeting colleague, customer, stakeholder or business needs
Managing Risk Responsibly
Being aware of risk and compliance, acknowledging their importance and following or developing appropriate processes and controls
Understanding and taking responsibility for applying local and HSBC legal, regulatory and compliance frameworks in all aspects of HSBC’s work
Taking ownership of risk and compliance and having the courage to question practices and actions in the best interests of protecting HSBC and its customers according to the HSBC Values
Balancing the need to manage risk effectively with the need to maximise business opportunities through correct use of appropriate tools and techniques
Promotes Good Practice
Helps their colleagues to consider the importance of risk and compliance policies and procedures and how to follow them properly
Identifies and suggests ways of improving risks and compliance processes that are not fully effective or comprehensive
Encourages people to question their own or others actions in the best interests of HSBC and all stakeholders, and supports them in doing so
Emphasises to their team and colleagues the positive impact of managing risk and compliance in the way we work and do business
Link to Candidate User Guide:
You’ll achivee more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
💡 Quick Summary
Seeking a career-building opportunity? The GIS STRUCTURING SERVICES | AVP|GSC|s position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
