Job Description
W
Winning Edge
Associate Director - Digital Transformation [ BPO ]
Winning Edge • Mumbai, Maharashtra • via SimplyHired
5 days ago
Full–time
Apply on SimplyHired
Apply on IIM Jobs
Apply directly on Glassdoor
Apply on JobLeads
Apply on Jobrapido.com
Job description
The Role:
- As an Associate Director of Innovation, you will be responsible for leading a team of consultants across multiple verticals who are responsible for building and executing transformation roadmap for clients in customer service domain.
Essential Job Elements:
• Manage day-to-day execution of various cross-functional transformation initiatives and drive milestones to realization.
• Provide communication to key stakeholder, including but not limited to; executive management, business owners, and business process leads.
• Work closely with consultants to develop business cases to analyze feasibility and impact across multiple service lines.
• Identify new technologies that are relevant to service line and have potential to be scaled
• Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement.
Profile & Experience
• Bachelor’s degree in computer science, engineering or relevant field and 15+ years of change management or transformation
• 5+ years of Program Management experience in a matrix environment
• Exposure to drive complex improvement / transformation projects across multiple accounts/domains.
• Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Experience collaborating cross functionally within all organizational levels to build collaborative relationships.
• Strong internal client-facing skills with excellent communication, negotiation and conflict management skills
• Analytical acumen and the ability to streamline complex processes.
• Flexibility to work in shifts.
Preferred Qualifications:
• Working knowledge of the Scaled Agile Framework
• Experience in the contact center or BPO industry
• Six Sigma Greenbelt or Blackbelt • PMP certification preferred • OCM (Organizational Change Management) certification preferred.
Job Type: Full-time
Pay: ₹4,000,000.00 - ₹5,000,000.00 per year
Work Location: In person
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Vibrantzz Management Services
Global Call Center Agent
Vibrantzz Management Services • Mumbai, Maharashtra • via Shine
Full–time
No Degree Mentioned
Apply on Shine
Apply on WorkIndia.in
Apply on Jobs Trabajo.org
Apply on Recruit-G
Apply on Thejop.com
Apply on CallCenterJob.co.in
Job description
Job Title: International BPO Executive (Fresher Graduate)
Location: Malad , Mumbai
Job Type: Full-Time
Shift: Night Shift
Experience Required: Freshers Welcome
Education: Graduate (any stream)
Job Description:
We are hiring enthusiastic and customer-focused individuals for our International BPO process. This is an excellent opportunity for fresh graduates to kickstart their career with a global organization.
As an International BPO Executive, you will be responsible for handling customer queries, providing support, and resolving issues over voice, chat, or email depending on the process.
Key Responsibilities:
• Handle inbound and/or outbound international calls professionally.
• Respond to customer queries accurately and efficiently.
• Resolve customer complaints and provide appropriate solutions.
• Maintain records of customer interactions and follow-up actions.
• Adhere to quality and process guidelines.
• Meet performance targets like call quality, response time, and customer satisfaction.
Requirements:
• Graduate in any discipline (freshers are welcome).
• Excellent communication skills in English (verbal and written).
• Willingness to work in night shifts or rotational shifts.
• Basic computer knowledge and typing speed.
• Strong problem-solving attitude and willingness to learn.
Benefits:
• Attractive salary + incentives
• Night shift allowances (if applicable)
• 5-day working week
• Professional work environment
• On-the-job training and career growth opportunities
How to Apply:
Send your resume to [[email protected]] or apply
For more details, contact [+32647+640].
Winning Edge
Associate Director - Digital Transformation [ BPO ]
Winning Edge • Mumbai, Maharashtra • via SimplyHired
5 days ago
Full–time
Apply on SimplyHired
Apply on IIM Jobs
Apply directly on Glassdoor
Apply on JobLeads
Apply on Jobrapido.com
Job description
The Role:
- As an Associate Director of Innovation, you will be responsible for leading a team of consultants across multiple verticals who are responsible for building and executing transformation roadmap for clients in customer service domain.
Essential Job Elements:
• Manage day-to-day execution of various cross-functional transformation initiatives and drive milestones to realization.
• Provide communication to key stakeholder, including but not limited to; executive management, business owners, and business process leads.
• Work closely with consultants to develop business cases to analyze feasibility and impact across multiple service lines.
• Identify new technologies that are relevant to service line and have potential to be scaled
• Deliver on strategic and functional goals of projects focused on cost optimization, revenue enhancement & metric enhancement.
Profile & Experience
• Bachelor’s degree in computer science, engineering or relevant field and 15+ years of change management or transformation
• 5+ years of Program Management experience in a matrix environment
• Exposure to drive complex improvement / transformation projects across multiple accounts/domains.
• Transformation / Process Re-engineering (RPA, IVR, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Experience collaborating cross functionally within all organizational levels to build collaborative relationships.
• Strong internal client-facing skills with excellent communication, negotiation and conflict management skills
• Analytical acumen and the ability to streamline complex processes.
• Flexibility to work in shifts.
Preferred Qualifications:
• Working knowledge of the Scaled Agile Framework
• Experience in the contact center or BPO industry
• Six Sigma Greenbelt or Blackbelt • PMP certification preferred • OCM (Organizational Change Management) certification preferred.
Job Type: Full-time
Pay: ₹4,000,000.00 - ₹5,000,000.00 per year
Work Location: In person
Report this listing
More jobs at Winning Edge
See web results for Winning Edge
V
Vibrantzz Management Services
Global Call Center Agent
Vibrantzz Management Services • Mumbai, Maharashtra • via Shine
Full–time
No Degree Mentioned
Apply on Shine
Apply on WorkIndia.in
Apply on Jobs Trabajo.org
Apply on Recruit-G
Apply on Thejop.com
Apply on CallCenterJob.co.in
Job description
Job Title: International BPO Executive (Fresher Graduate)
Location: Malad , Mumbai
Job Type: Full-Time
Shift: Night Shift
Experience Required: Freshers Welcome
Education: Graduate (any stream)
Job Description:
We are hiring enthusiastic and customer-focused individuals for our International BPO process. This is an excellent opportunity for fresh graduates to kickstart their career with a global organization.
As an International BPO Executive, you will be responsible for handling customer queries, providing support, and resolving issues over voice, chat, or email depending on the process.
Key Responsibilities:
• Handle inbound and/or outbound international calls professionally.
• Respond to customer queries accurately and efficiently.
• Resolve customer complaints and provide appropriate solutions.
• Maintain records of customer interactions and follow-up actions.
• Adhere to quality and process guidelines.
• Meet performance targets like call quality, response time, and customer satisfaction.
Requirements:
• Graduate in any discipline (freshers are welcome).
• Excellent communication skills in English (verbal and written).
• Willingness to work in night shifts or rotational shifts.
• Basic computer knowledge and typing speed.
• Strong problem-solving attitude and willingness to learn.
Benefits:
• Attractive salary + incentives
• Night shift allowances (if applicable)
• 5-day working week
• Professional work environment
• On-the-job training and career growth opportunities
How to Apply:
Send your resume to [[email protected]] or apply
For more details, contact [+32647+640].
💡 Quick Summary
Seeking a career-building opportunity? The Global Call Center Agent position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
