Job Description
A dynamic and purpose-led organization seeks a seasoned training leader to drive high-impact learning initiatives across global contact centre operations.
This strategic and hands-on leadership role is responsible for scaling training programs that directly impact performance, quality, and customer experience.
Job Description:
• Develop and execute a comprehensive training strategy across all functions
• Lead and coach a team of training professionals to deliver results
• Design and implement engaging training programs – onboarding, product, soft skills, leadership
• Leverage technology to create scalable impact
• Ensure training aligns with business metrics (CSAT, AHT, FCR, compliance, etc.)
Requirements:
• 10–12 years in training and development, with 5+ years in a leadership role in contact centre/BPO setups
• Strong experience in international voice-based processes, especially US Healthcare
• Expertise in instructional design, adult learning principles, and training ROI measurement
• Proficiency with tools like Articulate, Captivate, and Learning Management Systems
• Excellent leadership, communication, and stakeholder management skills
This strategic and hands-on leadership role is responsible for scaling training programs that directly impact performance, quality, and customer experience.
Job Description:
• Develop and execute a comprehensive training strategy across all functions
• Lead and coach a team of training professionals to deliver results
• Design and implement engaging training programs – onboarding, product, soft skills, leadership
• Leverage technology to create scalable impact
• Ensure training aligns with business metrics (CSAT, AHT, FCR, compliance, etc.)
Requirements:
• 10–12 years in training and development, with 5+ years in a leadership role in contact centre/BPO setups
• Strong experience in international voice-based processes, especially US Healthcare
• Expertise in instructional design, adult learning principles, and training ROI measurement
• Proficiency with tools like Articulate, Captivate, and Learning Management Systems
• Excellent leadership, communication, and stakeholder management skills
💡 Quick Summary
Seeking a career-building opportunity? The Global Contact Centre Trainer position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.