Job Description
Role Title - Global Head of Non-Financial Risk, MSS Operations – Europe
Location - London
Role purpose
The Global Head of NFR role will be acountable for the leadership, management and delivery of the global MSS Operations risk strategy & culture. The role holder will be responsible for implementing strong risk management processes and frameworks, proactively supporting the Operations business line within risk appetite.
The role holder will lead their global function delivering exceptional overall governance, mobilisation and management of a robust and effective control framework across a diverse Operations team, with a significant global footprint. Working within the governance framework the role holder must support their business line to provide clear sight of emerging risks and incident trends across their function, resulting in proactive and timely responses. Partnering closely with their business line, they will drive the delivery of the MSS Operations strategy for risk reduction.
The role holder will work closely with MSS Operations SLT, Markets Front Office and Securities Services business sectors and colleagues in MSS NFR team to maintain a forward looking function and will support their business line across various front-to -back risk governance forums.
The role holder will need to be deeply connected with the teams, understanding the challenges across the Operations function and will strongly lead improvements to the global process environment in an ambitious and agile manner, ensuring progression to a more standard, sustainable and optimized way of delivering operational processes. They will strengthen controls and HSBC’s ability to achieve cost efficiencies in line with market, client demand and service expectations. In particular, the role holder will lead the NFR review for key strategic change programmes within their remit, ensuring that optimum control design is achieved and transformation risk is minimised.
The role holder will proactively engage with the 2LoD and 3LoD teams, acting as the key interface to MSS Operations, and supporting Operations management in settting strategy and direction for remediation of high risk findings to ensure similar risk issues are proactively mitigated across MSS Operations.
The ability to influence senior stakeholders and challenge processes and polices within their business line is critical for this role, along with role model leadership skills to support and enhance the speak up culture.
Governance and Committee Memberships
The successful role holder will also occupy a seat at both the MSS Ops NFR Leadership team and at the Exco Leadership team for the Operations busness line they support . In this role they will be expected to work with colleagues
across the NFR teams [Front Office, PC, Risk, IT] to drive consistent risk management across the whole of MSS
Accountabilities for Business, Customers and Stakeholders
Management of Risk
All activities to be undertaken in accordance with the Operational Risk Management Framework (ORMF).
The jobholder will continually reassess the operational risks associated with the MSS businesses, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and addressing any areas of concern with the appropriate persons and/or department in line with risk appetite.
Observation of Internal Controls
The role holder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures
The jobholder will implement the Group compliance policy by adhering to all relevant processes/procedures. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply
This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite
Operational Effectiveness & Control
Establish and maintain a robust and efficient control environment across MSS Operations to ensure sound operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution of issues that arise
Drive and lead the definition and embedding of MSS Operations policy and governance frameworks across Operations to ensure quality, effective risk management and regulatory compliance
Ensure a robust MSS Ops risk management framework is maintained
Support ExCo in driving the risk agenda across MSS, ensuring maximum awareness, engagement and management of issues and overall compliance with framework requirements
Attend/Lead MSS Ops Governance and attend/support MSS Risk & Control committees/forums and ensure that the agenda effectively covers key MSS Ops risks and issues
Regularly review risk management priorities, activities, structure and resources, optimally aligning to business needs and risk appetite
Implement supporting strategies, policies and procedures to ensure that operational (and other) risks are managed closely and effectively, in a commercially sensitive and practical manner
Drive to ensure that the business inherent risk profile and any related issues/impacts are understood by the business and the appropriate actions (and/or risk acceptance) have been put in place to manage residual risk within appetite
Ensure all internal and external audit requirements are understood and delivered on a timely basis
Customer / Stakeholders
Champion the importance of a positive HSBC customer experience. Measure this recognising the importance of MSS Operations' contribution to the commercial and franchise opportunities
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Internally work seamlessly and collaboratively representing MSS Operations interests with senior members from businesses and functions in appropriate forums and ongoing communications
Support MSS Operations and senior management in ensuring the appropriate risk and control structure is in place and that risks that have been highlighted are proactively managed appropriately.
Ensure excellent communication across MSS, GBM, and other group functions
Strategy & Transformation
Provide constructive challenge to existing practices/proposed initiatives and generate new and innovative solutions to address complex risk issues facing MSS Operations
Identify and execute on opportunities to drive efficiency, resulting in risk reduction and sustainable saves/achievement of cost targets
Support a focus and culture on creating continuous process improvement (CPI) and sustainable change
Leadership & Teamwork
Leadership
Lead the strategy and execution of all NFR risk management activities across their business line within MSS Operations.
Principal point of contact across Risk & Control for their Ops Exco member
Provide commercially based monitoring of risks, services and processes against agreed group/functional standards and external requirements.
Contribute to and communicate a powerful and compelling vision that inspires and engages people with the HSBC Values and goals as the basis of an inclusive, high performance, control focussed culture
Lead, develop and motivate team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
Ensure MSS Operations meet the strategic focus around risk management.
Drive and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and taking prompt action to address any activities and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.
Functional Knowledge
Knowledge
Deep understanding of HSBC Group structures, values, behaviors, processes and objectives
Strong ******** knowledge of HSBC’s various Global business’s and functions
Good working knowledge of functional area and varying degrees of appreciation for risk management strategies, capabilities, and governance
Strong knowledge of the external environment – regulatory, political, competitors, innovation etc.
Experience
Proven experience of positive, challenging interactions with Senior Management
Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
Strong analytical background
Proven ability in successfully identifying, designing and implementing large-scale, complex global / regional change programmes
Successful experience in developing and retaining critical talent and building an effective leadership team
Proven ability to articulate complex issues concisely and in clear language
Key Skills
Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels
Strong team leadership skills, particularly with regards to coaching and developing team members.
Excellent presentation, communication and interpersonal skills.
Positive ‘can do’ attitude, high level of motivation to meet challenging deadlines and targets.
Well-developed planning, time management and resource management skills.
Tenacious in approach with the ability to challenge the norm / present viable alternative approaches.
High level of drive and motivation to ensure successful delivery of complex transformational initiatives
Outstanding organizational and planning skills in order to cope with multiple large-scale responsibilities
Others
Work within an actively evolving MSS business, responding to the business in a timely and flexible manner
Effectively lead/navigate a matrix organisation across diverse stakeholders and geographies
To deal with the range of complex issues with conflicting and changing priorities
To operate in an improving cost efficiency environment, driving the achievement of sustainable cost savings across MSS Operations
Working across a truly global business operating in ~49 countries, meeting Group standards of risk management, while understanding the commercial realities of the MSS client base
To stay abreast of external developments in global regulation, market trends and competitor activity
Managing a diverse and complex risk, control and regulatory environment, that is continually developing/changing in scope and focus.
Working with internal and external stakeholders to shape a sustainable future for MSS.
To respectfully challenge the risk profile with peers across GBM and relevant Global Functions, maintaining a balance between risk reward/commercial benefit
Location - London
Role purpose
The Global Head of NFR role will be acountable for the leadership, management and delivery of the global MSS Operations risk strategy & culture. The role holder will be responsible for implementing strong risk management processes and frameworks, proactively supporting the Operations business line within risk appetite.
The role holder will lead their global function delivering exceptional overall governance, mobilisation and management of a robust and effective control framework across a diverse Operations team, with a significant global footprint. Working within the governance framework the role holder must support their business line to provide clear sight of emerging risks and incident trends across their function, resulting in proactive and timely responses. Partnering closely with their business line, they will drive the delivery of the MSS Operations strategy for risk reduction.
The role holder will work closely with MSS Operations SLT, Markets Front Office and Securities Services business sectors and colleagues in MSS NFR team to maintain a forward looking function and will support their business line across various front-to -back risk governance forums.
The role holder will need to be deeply connected with the teams, understanding the challenges across the Operations function and will strongly lead improvements to the global process environment in an ambitious and agile manner, ensuring progression to a more standard, sustainable and optimized way of delivering operational processes. They will strengthen controls and HSBC’s ability to achieve cost efficiencies in line with market, client demand and service expectations. In particular, the role holder will lead the NFR review for key strategic change programmes within their remit, ensuring that optimum control design is achieved and transformation risk is minimised.
The role holder will proactively engage with the 2LoD and 3LoD teams, acting as the key interface to MSS Operations, and supporting Operations management in settting strategy and direction for remediation of high risk findings to ensure similar risk issues are proactively mitigated across MSS Operations.
The ability to influence senior stakeholders and challenge processes and polices within their business line is critical for this role, along with role model leadership skills to support and enhance the speak up culture.
Governance and Committee Memberships
The successful role holder will also occupy a seat at both the MSS Ops NFR Leadership team and at the Exco Leadership team for the Operations busness line they support . In this role they will be expected to work with colleagues
across the NFR teams [Front Office, PC, Risk, IT] to drive consistent risk management across the whole of MSS
Accountabilities for Business, Customers and Stakeholders
Management of Risk
All activities to be undertaken in accordance with the Operational Risk Management Framework (ORMF).
The jobholder will continually reassess the operational risks associated with the MSS businesses, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and addressing any areas of concern with the appropriate persons and/or department in line with risk appetite.
Observation of Internal Controls
The role holder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures
The jobholder will implement the Group compliance policy by adhering to all relevant processes/procedures. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply
This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite
Operational Effectiveness & Control
Establish and maintain a robust and efficient control environment across MSS Operations to ensure sound operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution of issues that arise
Drive and lead the definition and embedding of MSS Operations policy and governance frameworks across Operations to ensure quality, effective risk management and regulatory compliance
Ensure a robust MSS Ops risk management framework is maintained
Support ExCo in driving the risk agenda across MSS, ensuring maximum awareness, engagement and management of issues and overall compliance with framework requirements
Attend/Lead MSS Ops Governance and attend/support MSS Risk & Control committees/forums and ensure that the agenda effectively covers key MSS Ops risks and issues
Regularly review risk management priorities, activities, structure and resources, optimally aligning to business needs and risk appetite
Implement supporting strategies, policies and procedures to ensure that operational (and other) risks are managed closely and effectively, in a commercially sensitive and practical manner
Drive to ensure that the business inherent risk profile and any related issues/impacts are understood by the business and the appropriate actions (and/or risk acceptance) have been put in place to manage residual risk within appetite
Ensure all internal and external audit requirements are understood and delivered on a timely basis
Customer / Stakeholders
Champion the importance of a positive HSBC customer experience. Measure this recognising the importance of MSS Operations' contribution to the commercial and franchise opportunities
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Internally work seamlessly and collaboratively representing MSS Operations interests with senior members from businesses and functions in appropriate forums and ongoing communications
Support MSS Operations and senior management in ensuring the appropriate risk and control structure is in place and that risks that have been highlighted are proactively managed appropriately.
Ensure excellent communication across MSS, GBM, and other group functions
Strategy & Transformation
Provide constructive challenge to existing practices/proposed initiatives and generate new and innovative solutions to address complex risk issues facing MSS Operations
Identify and execute on opportunities to drive efficiency, resulting in risk reduction and sustainable saves/achievement of cost targets
Support a focus and culture on creating continuous process improvement (CPI) and sustainable change
Leadership & Teamwork
Leadership
Lead the strategy and execution of all NFR risk management activities across their business line within MSS Operations.
Principal point of contact across Risk & Control for their Ops Exco member
Provide commercially based monitoring of risks, services and processes against agreed group/functional standards and external requirements.
Contribute to and communicate a powerful and compelling vision that inspires and engages people with the HSBC Values and goals as the basis of an inclusive, high performance, control focussed culture
Lead, develop and motivate team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
Ensure MSS Operations meet the strategic focus around risk management.
Drive and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and taking prompt action to address any activities and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.
Functional Knowledge
Knowledge
Deep understanding of HSBC Group structures, values, behaviors, processes and objectives
Strong ******** knowledge of HSBC’s various Global business’s and functions
Good working knowledge of functional area and varying degrees of appreciation for risk management strategies, capabilities, and governance
Strong knowledge of the external environment – regulatory, political, competitors, innovation etc.
Experience
Proven experience of positive, challenging interactions with Senior Management
Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
Strong analytical background
Proven ability in successfully identifying, designing and implementing large-scale, complex global / regional change programmes
Successful experience in developing and retaining critical talent and building an effective leadership team
Proven ability to articulate complex issues concisely and in clear language
Key Skills
Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels
Strong team leadership skills, particularly with regards to coaching and developing team members.
Excellent presentation, communication and interpersonal skills.
Positive ‘can do’ attitude, high level of motivation to meet challenging deadlines and targets.
Well-developed planning, time management and resource management skills.
Tenacious in approach with the ability to challenge the norm / present viable alternative approaches.
High level of drive and motivation to ensure successful delivery of complex transformational initiatives
Outstanding organizational and planning skills in order to cope with multiple large-scale responsibilities
Others
Work within an actively evolving MSS business, responding to the business in a timely and flexible manner
Effectively lead/navigate a matrix organisation across diverse stakeholders and geographies
To deal with the range of complex issues with conflicting and changing priorities
To operate in an improving cost efficiency environment, driving the achievement of sustainable cost savings across MSS Operations
Working across a truly global business operating in ~49 countries, meeting Group standards of risk management, while understanding the commercial realities of the MSS client base
To stay abreast of external developments in global regulation, market trends and competitor activity
Managing a diverse and complex risk, control and regulatory environment, that is continually developing/changing in scope and focus.
Working with internal and external stakeholders to shape a sustainable future for MSS.
To respectfully challenge the risk profile with peers across GBM and relevant Global Functions, maintaining a balance between risk reward/commercial benefit
💡 Quick Summary
Seeking a career-building opportunity? The Global Head of Non-Financial Risk, MSS Operations - Europe position is now open for candidates interested in the Back Office Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
