Global Head of SMB Technology (Services, Markets, Banking & International) Controls

This is role is responsible for leading a team of more than 100 Technology Controls professionals covering the Services, Markets and Banking/Client and SMBF Production Management Technology teams, as well as supporting Controls relating to the FIT initiative. The objective of this role is to ensure that the Technology teams operate an effective control environment, while maintaining risk within agreed risk appetite parameters. The incumbent also provides a leading contribution to the wider risk management program across Citi Technology and Business Enablement (TBE).

This team is responsible for multiple activities within the Controls capabilities such as assessment & design, MCA, QA, Monitoring & Testing, Issue Management and/or Governance Reporting & Analysis for effective end to end oversight, design, implementation, and execution of controls.

Responsibilities:

Provides leadership and direction, directing and overseeing the Technology Controls teams for the in-scope areas, while setting strategic objectives and ensuring optimal performance

Hires and develops qualified professionals, while managing performance in accordance with HR policies

Builds and maintains productive relationships at executive level across TBE and with Businesses.

Adapts and executes functional or departmental business plans and contributes to the development of departmental strategies to encourage the development and implementation of robust control programs and strategies

Make critical decisions that are guided by functional or major operational segment strategies and priorities

Review and Challenge existing controls, identifying areas for improvement, and implementing necessary changes

Design and manage controls enhancements focused on increasing efficiency and reducing risk

Manage and set direction of the Technology risk management program

Set the framework and adherence with Risk Management and Compliance Policies

Review and provide governance of MCA program, including the attestation, quality oversight, and related reporting

Provide oversight in the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures

Provide oversight to assess activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality

Facilitate the coordination and comprehensive management of issues with key stakeholders

Work with Technology and Business teams to lead the response to Operational Risk Events and Escalations

Builds relationships across lines of defence to enable effective and efficient execution of audits and reviews.

Manage and set direction for issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures

Set direction for standardized risk and controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision-making in line with the expectations of senior management, Board, and Regulators

Oversee the operations of relevant governance forums covering Controls for the in-scope areas, including coordinating meetings, managing agendas, and ensuring follow-up on action items

Represent Technology Controls in regulatory interactions, including for FRB and OCC

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

Relevant experience in operational Technology risk management, compliance, audit, or other control-related functions in the financial services industry, 8+ years managerial experience preferred

Ability to identify, measure, and manage key risks and controls

Experience managing teams with broad accountability in a complex environment and ability to lead through change

Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.

Proficient in developing new ideas to mitigate risk and improve current processes.

Consistently reads different situations accurately and takes appropriate action to gain senior colleague/ client commitment.

Full management responsibility of a team or multiple teams

The role requires strategic thought leadership in driving efficiency and effectiveness of the control environment, ensuring effective Controls programs, and accurate reporting and escalation to the business stakeholders.

Comprehensive knowledge of Citi’s businesses and functions and their risk profiles

Developing new ideas and improving current processes to proactively mitigate risks

Requires an ability to provide challenge and make recommendation for risk and controls remediation

Expert knowledge in the development and execution of Monitoring and Testing for controls.

Proven experience in risk management, monitoring and testing, and quality control.

Proven experience in implementing sustainable solutions and improving processes

Expert understanding of compliance laws, rules, regulations, and best practices

Deep understanding of Citi’s Policies, Standards, and Procedures

Demonstrate exceptional leadership, decision-making, and problem-solving skills

Excellent analytical skills to evaluate complex risk and control activities and processes

Ability to deliver compelling presentations and influence executive audiences

Strong sense of accountability and ownership, with strong results orientation

Excellent communication skills; ability to engage and inspire across stakeholder groups

Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word

Strong stakeholder and team management experience

Education:

Bachelor's/University degree, Master's degree preferred

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Job Family Group:

Controls Governance & Oversight
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Job Family:

Cross-disciplinary Controls
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Time Type:

Full time

United Kingdom
England
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