Global HR Delivery Manager
Cognitive HR Delivery Lead
Job Title: Cognitive HR Delivery Lead
Location: Global
Experience Required: 11 to 22 Years
Language Requirement: English (Fluent)
About the Role:
This role is ideal for a dynamic leader with extensive experience in managing large-scale global HR operations and driving strategic transformation initiatives.
The successful candidate will be responsible for overseeing HR service delivery, implementing next-gen cognitive solutions, and steering the business towards improved performance and employee experience.
Key Responsibilities:
• Lead comprehensive HR operations including Talent Acquisition, Talent Management, Talent Development, Payroll, Compensation, and Performance Administration.
• Drive the execution of HR operational strategy and ensure high-quality service delivery across multiple geographies.
• Provide strong leadership and governance to shared services programs, ensuring business outcomes, compliance, process excellence, and customer satisfaction.
• Manage client accounts across global regions, ensuring P&L accountability (Revenue & Margin).
• Champion the transformation journey for clients by introducing cognitive operations through Robotics, Analytics, AI, and Agentic AI.
• Collaborate cross-functionally to deliver business process improvements that simplify operations, reduce costs, and elevate the employee experience.
• Oversee staffing programs to ensure timely onboarding, training, and availability of the right skill sets.
Required Skills & Experience:
Domain Expertise:
• Proven experience in global HR BPS delivery and transformation, with exposure to industries such as Manufacturing, CPG, FMCG, Retail, and Energy & Resources.
Technology Skills:
• Proficiency in Microsoft 365 suite
• Expertise in global HCM tools (Workday, SAP SuccessFactors, or Oracle HCM)
• Familiarity with ERP systems and automation platforms
Leadership & Client Management:
• Strong interpersonal, communication, and presentation skills
• Demonstrated ability to lead and manage diverse global teams
• Strategic thinking and risk management capabilities
Desirable:
• Experience in HR Tech implementation or program management
• In-depth knowledge of pre-sales and transition methodologies
• Strong analytical, creative problem-solving, and time management skills
Key Success Metrics:
• Delivery of efficient, accurate, and scalable HR shared services to global clients
• Achievement of strategic and visionary business goals for clients
• Smooth implementation of cognitive automation tools and practices
• High client satisfaction and account growth through trusted partnerships
Why This Opportunity?
This is a unique opportunity to shape the future of HR delivery in a fast-evolving digital landscape, with exposure to global clients and transformative technologies.