Global Operations Centre Manager

Job description
Who are we?

Founded in 185+, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War.

By sticking true to our values of ‘loyalty, integrity, service’, we have become the UK’s most established and respected specialist security services provider.

Who are we looking for?

We currently have an exciting opportunity for a site-based GOC Manager to manage client protected security systems, ensuring uninterupted delivery to the business and regulatory compliance. You will also be managing the control room using C-Cure +000 & executive home access control systems and alarm management & response protocols.

You will be working 45 hours per week Monday to Friday days.

What we offer:

We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry leading benefits, including:
• Company sick pay scheme
• Paid SIA license renewals
• Enhanced Family Leave Pay
• Cycle to Work Scheme
• High staff discounts & rewards scheme
• Access to Digital GP
• Excellent pension scheme
• Death in Service - £5000
• Recruitment bonus scheme
• New business lead scheme
• Employee assistance programme

What you will need:
• Excellent communication skills and a strong customer focus.
• A valid SIA Front-Line License & First Aid - essential
• Effective time management including deadlines
• 5 years Security Management experience.
• Experience in Security Command Centre enviroment.
• Confidence and ability to establish and maintain good and effective working relationships at all levels.
• Ability to work to deadlines, multitasking and working under pressure.
• Full UK Driving License.
• Excellent IT Skills including security systems & Microsoft Software Packages (e.g. Excel)
• Able to achieve vetting to BS7858 Standards

What are you going to do:
• To manage onsite recruitment following Corps Security Process and select team as required.
• To approve and control leave, sickness absence and overtime.
• Liaise with and meet with Group Security and key contacts on a regular basis.
• Fully understand the requirement and implement a service of excellence in all aspects of the role.
• Work in partnership with other Service Partners and customers’ representatives.
• Define clear operational procedures and ensure staff compliance.
• Report & liaise on a daily basis with direct reports to ensure effective communication of all matters to ensure the delivery of a high standard professional security service.
• Ensure all staff work in safe conditions, acting upon all reports of accidents and faults and that staff carry out their duties in accordance with procedures and policies.
• Provide support in ensuring appropriate motivation, development and training of staff.
• Ensure that all necessary equipment is supplied to members of the services team through liaison with the Security Manager, Windsor Front of House Manager, National Front of House Manager, and the National Account Manager.
• Ensure alarms and incidents are investigated and prepare responses in accordance with policies and procedures

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information. Please go to our website www.corpssecurity.co.uk - ‘career’ section and familiarise yourself with the Privacy Notice (Recruitment). Please ensure you are happy with the content, before applying for one for our jobs.

United Kingdom
England
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