About The Role

We're looking for an experienced payroll specialist to join Rippling’s Global Payroll Operations team. We are rapidly expanding Rippling to serve the needs of employees and employers all over the world. Our Global Payroll Operations team plays a critical role in ensuring the success of our global payroll products, which are natively built and fully integrated with Rippling’s broader suite of products.

As Rippling expands its product offerings globally, there is a critical business need for Rippling to develop new muscles around global product operations and country-specific payroll expertise outside of the US.

This role, Global Payroll Operations Specialist, is a critical hire for the Global Payroll Operations team that will be fully dedicated to developing and executing these new capabilities. This role will own all operational aspects within India and select countries in APAC, which includes tax issue resolution on behalf of our customers, communication with government agencies, and collaboration with R&D teams. Additionally, this role brings critical country-specific payroll expertise to support the development of our natively built payroll software.

This is an exciting role that requires significant cross-departmental engagement with a major impact on the product and customer experience.

This role will be based in our Bangalore, India office with the expectation to work from the office most days.

What you will do
• Execute timely filings and payments for all customers in India
• Drive issue resolution and communication with various government agencies; you will directly interface with our customers and resolve issues on their behalf
• Work closely with Global Payroll Engineering and Product teams to ensure that:
• Natively built payroll software supports key payroll and tax compliance requirements
• Product bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed
• Internal tooling requirements are properly prioritized and implemented

What you will need
• Deep understanding of Indian payroll and tax compliance requirements. Key areas of expertise include tax calculations, filing and payment requirements, tax notice resolution, and superannuation payments. Experience with Singaporean, Australian, Chinese, and Japanese payroll is a plus
• Experience communicating and collaborating with federal and state-level tax agencies in India
• Minimum of 3+ years in a client-facing role
• Ability to manage and solve a queue of customer support tickets
• Strong project management, communication, and organizational skills: high attention to detail with excellent work product, time management, and execution
• Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus