Job Description
Global PO, Lead & Forms Management-()
Job
:Retail Banking
Primary Location
:Asia-India-Bangalore
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:06/Apr/2026, 1:33:2+ AM
Unposting Date
:Ongoing
Roles and Responsibility
• As a Global Product Owner – Lead Management & Forms, you will drive the outcomes of the squad to deliver on their objectives and key results. You will build and prioritise the product backlog to achieve business goals and manage stakeholder relationships to align expectation, prioritisation and overall product roadmap. You will be responsible for building lead management system (LMS) on Microsoft Dynamics CRM along with additional responsibility to manage existing in-house Forms experience platform for developing short and long digital lead/application forms.
• Develop and deliver innovative custom solutions, introducing concepts and roadmaps to key decision makers and senior management to address their business issues and needs
• Coordinate and lead the entire solution cycle through close collaboration with other platform product teams.
• Guide and shape the program through MVP approach for new implementation
• Engage Group/Regional/Country teams to generate program sponsorship and continuous funding support
Subject Matter expertise
• Hands on experience in Microsoft CRM is preferred but not mandatory
• Preference will be given to candidates who have experience with MS Dynamics CRM, however experience with other platforms building LMS will also be considered
• Proven experience in Scrum or similar Agile development methodology.
• Understanding the Customer Experience and frontline productivity design and user experience principles.
• Experience in Digital Banking Initiatives, especially on Frontline platforms like CRM or any other digital initiative.
• Experience in creation of Forms for delivering end to end digital onboarding and enrolment journeys.
Execution & Project Management
• Able to work in Enterprise agile environment and guide the lead management and forms Squad to define and deliver business value from sales automation program
• Work with cross functional Group, regional and country teams to identify use cases. Execute those use cases with help of Agile Squad
• Squad will be responsible for business requirements, functional design, journeys design, configuration, testing, training and implementation of Sales automation tool
• Ensuring deliverables are of the desired quality and have appropriate endorsements/ sign-offs
• Creating and maintaining a prioritised Product Backlog, ensuring it is visible, transparent and clear
• Representing the stakeholders, and has the mandate to prioritise scope(functions/features) on behalf of the business
• Clearly communicating priorities, objectives/goals, mission and acceptance criteria to the Agile Delivery Team
• Act as a SME for lead management attending project ceremonies and providing support where required to ITO teams and Business teams
• Prepare BRD and User stories and get them signed-off with country stakeholders. Walkthrough of user stories with implementation teams and agree on implementation timelines.
• Working with Microsoft, Professional services consultant and cross functional teams in SC (such as Group Digital, Segments, Country Digital, Distribution, Group ITO) to design, implement and change manage the Sales CRM
• Manage the implementation and delivery of new initiatives. Hands-on configuration
• Provide BAU administration and support to the user-base
• Validate deliveries through success metrics, after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required
• Preparing the Agile Execution Document, including the Initial Release Plan and other associated mandatory milestones and tracking and reporting delivery against the Initial Release Plan
• Ensuring that all submissions to committees (status reports, AED, Red packs, Closure Reports etc.) are of the right quality and are timely.
• Communicating progress outside the core Agile Delivery Team including reporting RAG status to PgSC
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Squad] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Head of Country Digital
• Head of country contact centre
• Personal segment and product heads
• Technology team
• Group Data and Analytics team
• Group Digital Banking Management Team
• Country distribution teams
• L&C, OR, FCC, GIS, SCM
Our Ideal Candidate
• Experience with large state of the art LMS platforms & building business capability
• 8-10 years Product Delivery, Product Management or Product Owner Experience with considerable relevant experience building lead management systems in enterprise environment.
Role Specific Technical Competencies
• Digital Transformation
• Agile Project Management
• Agile Product Owner
• CRM and lead management experience
• Banking experience
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
Job
:Retail Banking
Primary Location
:Asia-India-Bangalore
Schedule
:Full-time
Employee Status
:Permanent
Posting Date
:06/Apr/2026, 1:33:2+ AM
Unposting Date
:Ongoing
Roles and Responsibility
• As a Global Product Owner – Lead Management & Forms, you will drive the outcomes of the squad to deliver on their objectives and key results. You will build and prioritise the product backlog to achieve business goals and manage stakeholder relationships to align expectation, prioritisation and overall product roadmap. You will be responsible for building lead management system (LMS) on Microsoft Dynamics CRM along with additional responsibility to manage existing in-house Forms experience platform for developing short and long digital lead/application forms.
• Develop and deliver innovative custom solutions, introducing concepts and roadmaps to key decision makers and senior management to address their business issues and needs
• Coordinate and lead the entire solution cycle through close collaboration with other platform product teams.
• Guide and shape the program through MVP approach for new implementation
• Engage Group/Regional/Country teams to generate program sponsorship and continuous funding support
Subject Matter expertise
• Hands on experience in Microsoft CRM is preferred but not mandatory
• Preference will be given to candidates who have experience with MS Dynamics CRM, however experience with other platforms building LMS will also be considered
• Proven experience in Scrum or similar Agile development methodology.
• Understanding the Customer Experience and frontline productivity design and user experience principles.
• Experience in Digital Banking Initiatives, especially on Frontline platforms like CRM or any other digital initiative.
• Experience in creation of Forms for delivering end to end digital onboarding and enrolment journeys.
Execution & Project Management
• Able to work in Enterprise agile environment and guide the lead management and forms Squad to define and deliver business value from sales automation program
• Work with cross functional Group, regional and country teams to identify use cases. Execute those use cases with help of Agile Squad
• Squad will be responsible for business requirements, functional design, journeys design, configuration, testing, training and implementation of Sales automation tool
• Ensuring deliverables are of the desired quality and have appropriate endorsements/ sign-offs
• Creating and maintaining a prioritised Product Backlog, ensuring it is visible, transparent and clear
• Representing the stakeholders, and has the mandate to prioritise scope(functions/features) on behalf of the business
• Clearly communicating priorities, objectives/goals, mission and acceptance criteria to the Agile Delivery Team
• Act as a SME for lead management attending project ceremonies and providing support where required to ITO teams and Business teams
• Prepare BRD and User stories and get them signed-off with country stakeholders. Walkthrough of user stories with implementation teams and agree on implementation timelines.
• Working with Microsoft, Professional services consultant and cross functional teams in SC (such as Group Digital, Segments, Country Digital, Distribution, Group ITO) to design, implement and change manage the Sales CRM
• Manage the implementation and delivery of new initiatives. Hands-on configuration
• Provide BAU administration and support to the user-base
• Validate deliveries through success metrics, after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required
• Preparing the Agile Execution Document, including the Initial Release Plan and other associated mandatory milestones and tracking and reporting delivery against the Initial Release Plan
• Ensuring that all submissions to committees (status reports, AED, Red packs, Closure Reports etc.) are of the right quality and are timely.
• Communicating progress outside the core Agile Delivery Team including reporting RAG status to PgSC
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [Squad] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• Head of Country Digital
• Head of country contact centre
• Personal segment and product heads
• Technology team
• Group Data and Analytics team
• Group Digital Banking Management Team
• Country distribution teams
• L&C, OR, FCC, GIS, SCM
Our Ideal Candidate
• Experience with large state of the art LMS platforms & building business capability
• 8-10 years Product Delivery, Product Management or Product Owner Experience with considerable relevant experience building lead management systems in enterprise environment.
Role Specific Technical Competencies
• Digital Transformation
• Agile Project Management
• Agile Product Owner
• CRM and lead management experience
• Banking experience
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning
• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website
💡 Quick Summary
Seeking a career-building opportunity? The Global PO| Lead Forms Management position is now open for candidates interested in the Bank Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
