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Acton ACT
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Insurance Australia Group
For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), were a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
Join our ACT team as a Workers' Compensation Claims Consultant.In this frontline role, youll manage a portfolio of 6065 specialised claims from notification to finalisation, delivering exceptional service to insured clients and stakeholders. Youll play a pivotal role in injury management, supporting optimal return-to-work outcomes that benefit injured workers, policyholders, and CGU. With financial oversight of high-value claims, youll collaborate with underwriters and lead regular claim reviews to ensure compliance and reserving accuracy. Youll engage with a variety of stakeholders, helping to mitigate risk and uphold service excellence. Enjoy a hybrid work model, career development opportunities, and industry-leading benefits.
This is a permanent full-time role based in Ngambri and Ngunnawal Country (Canberra).
What You'll Do Manage a portfolio of 6065 specialised Workers Compensation claims from notification to finalisation Deliver exceptional customer service to insured clients, brokers, and internal stakeholders Drive injury management strategies to support optimal return-to-work outcomes Conduct regular claim reviews to ensure compliance with internal and regulatory KPIs Collaborate with underwriters to support policy retention and accurate reserving Monitor financial performance of high-value claims to mitigate portfolio risk
What You'll Bring Minimum 3 years experience in Workers Compensation claims management Strong understanding of injury management and return-to-work strategies Proven ability to manage complex claims, including court matters and solicitor engagement Excellent communication and stakeholder management skills High attention to detail with strong financial and reserving acumen Resilience, empathy, and a customer-first mindset in a fast-paced environment
What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply
Applications close: Friday 17 April 11:59PM AEST
Make sure to discuss your application with your current manager before applying.
Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
Start of main content
Job title, keywords or company
Acton ACT
50 km
Jobs you haven't seen
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in Acton ACT
500+ jobs
Library Reading Rooms
National Library of Australia
Canberra ACT
Workplace Coordinator
JLL
Canberra ACT
View similar jobs with this employer
Client Support Officer (Aboriginal/Torres Strait Islander Identified)
Aboriginal Legal Service
Canberra ACT
Salary packaging
Visited 11 hours ago
Assistant Director, ****** Violence Responses (Co-Located) | Full-time Permanent
Justice and Community Safety
Canberra ACT
Visited 10 hours ago
Executive Level 1 - Assistant Director, Internal Budgeting and Reporting
Department of Health, Disability and Ageing
Woden ACT
Visited 10 hours ago
Executive Officer - ACT Emergency Services Agency | Temporary
Justice and Community Safety
Canberra ACT
Visited 11 hours ago
Assistant Director, Reporting | Full-time Temporary with a Possibility of Permanency
Infrastructure Canberra
Canberra ACT
Visited 12 hours ago
Assistant Store Manager | OPSM | Canberra City, ACT
Often responds within 1 day
OPSM
Canberra ACT
Visited 10 hours ago
Business Manager | Full-time Temporary with a Possibility of Permanency
Education
Canberra ACT
Visited 11 hours ago
Casual Receptionist - National Convention Centre
Crowne Plaza Hotels & Resorts
Canberra ACT
Visited 11 hours ago
Communications and Content Design Officer | Full-time Temporary with a Possibility of Permanency
Chief Minister, Treasury and Economic Development
Canberra ACT
ICT Procurement Officer - APS Level 5
Australian Government
Canberra ACT
Visited 12 hours ago
Catering Assistant (Boardroom & Client Floor)
Clayton Utz
Canberra ACT
Visited 11 hours ago
ACT Fire and Rescue Executive Support Officer | Full-time Permanent
Justice and Community Safety
Canberra ACT
Training Officer | Full-time Permanent
City and Environment
Canberra ACT
ACMA - Human Resources Adviser - APS 5
Australian Communications and Media Authority
Canberra ACT
Visited 10 hours ago
Director, Social Services Regulation | Full-time Temporary
Health and Community Services
Canberra ACT
Visited 10 hours ago
Workers Compensation Claims Consultant
Insurance Australia Group
Canberra ACT
Parental leave
Health insurance
Annual leave
Insurance services
Work from home
Visited 12 hours ago
Vehicle Readiness Specialist, Canberra
Tesla
Canberra ACT 2601
Visited 11 hours ago
Enquiry Officer
Australian National University
Canberra ACT 2601
Visited 12 hours ago
Coordinator, Library Donation Project
Australian National University
Canberra ACT 2601
Salary packaging
Assistant Director ACT Freedom of Information | Full-time Temporary
Independent Statutory Offices including boards,...
Canberra ACT
Visited 10 hours ago
Coordinator, Library Acquisitions
Australian National University
Canberra ACT 2601
Salary packaging
Visited 11 hours ago
Associate Dispenser | OPSM | C | ACT | Gungahlin
Often responds within 1 day
OPSM
Gungahlin ACT
Visited 11 hours ago
Service Scheduler
Baptistcare WA
Canberra ACT 2601
Referral program
Salary packaging
Visited 11 hours ago
People also searched:
Employers: Post a Job
Insurance Australia Group
For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), were a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.
Join our ACT team as a Workers' Compensation Claims Consultant.In this frontline role, youll manage a portfolio of 6065 specialised claims from notification to finalisation, delivering exceptional service to insured clients and stakeholders. Youll play a pivotal role in injury management, supporting optimal return-to-work outcomes that benefit injured workers, policyholders, and CGU. With financial oversight of high-value claims, youll collaborate with underwriters and lead regular claim reviews to ensure compliance and reserving accuracy. Youll engage with a variety of stakeholders, helping to mitigate risk and uphold service excellence. Enjoy a hybrid work model, career development opportunities, and industry-leading benefits.
This is a permanent full-time role based in Ngambri and Ngunnawal Country (Canberra).
What You'll Do Manage a portfolio of 6065 specialised Workers Compensation claims from notification to finalisation Deliver exceptional customer service to insured clients, brokers, and internal stakeholders Drive injury management strategies to support optimal return-to-work outcomes Conduct regular claim reviews to ensure compliance with internal and regulatory KPIs Collaborate with underwriters to support policy retention and accurate reserving Monitor financial performance of high-value claims to mitigate portfolio risk
What You'll Bring Minimum 3 years experience in Workers Compensation claims management Strong understanding of injury management and return-to-work strategies Proven ability to manage complex claims, including court matters and solicitor engagement Excellent communication and stakeholder management skills High attention to detail with strong financial and reserving acumen Resilience, empathy, and a customer-first mindset in a fast-paced environment
What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply
Applications close: Friday 17 April 11:59PM AEST
Make sure to discuss your application with your current manager before applying.
Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
💡 Quick Summary
Seeking a career-building opportunity? The glWorkers Compensation Claims Consultant position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
