Job Description
Job Title: Gold Class Manager
Job Scope: A hands on role managing the day-to-day operations of the Gold Class location, at Event Cinemas Carindale. The role requires the efficient delivery of food and beverage through superior guest service, as well as ensuring training requirements for staff are achieved.
Event Cinemas Carindale is located in the highly competitive south side of Brisbane at Westfield Carindale, one of Westfield’s premium locations. The location is 7 screen complex; with 2 Gold Class, 2 Vmax and 3 traditional screens.
Key Accountabilities
Operational Responsibility for Gold Class
Monitor and enhance guest service activities to deliver outstanding service
Operation of kitchen and bar facilities and service counter areas
Order, reciept and management of stock in conjunction with Food and Beverage Supervisor/Manager and in line with PAR levels
Ensure Gold Class presentation is to company standards
Provide a safe work environment by ensuring all team members have knowledge of safety equipment and emergency procedures and by facilitating safe work behaviors
Ensure kitchen and bar cleanliness and hygiene to required company standard and to HACCP standards
Ensure the correct implementation of core range, promotions, new product lines and initiatives, as directed by National F&B Operations Manager/ General Manager
Daily operation of Gold Class, including some weekends, nights and public holiday
Maintain up to date Senior First Aid Certification
Assist in Team Management
Effectively manage priorities and commitments as well as manage other staff where necessary
Train and motivate team members as part of the Gold Class Management and Events team
Provide leadership and training to team members. Give clear directions and instructions to staff on shift to maintain smooth running of Gold Class
Ensure all teams product knowledge is to an acceptable level.
Acknowledge and reward good performance and nurture career development of staff by conducting regular performance appraisals in conjunction with General Manager.
Communicate product knowledge effectively
Revenue and Financial Responsibility for Gold Class
Assist in meeting revenue and expense budgets for location for Gold Class
Maximise sales through process and product knowledge
Assist in maximising revenue and yield per patron in Gold Class
Ensure accurate, efficient cash handling and audit procedures are carried out
Maintain COGS at appropriate level as indicated by the company
Complete weekly stock takes, analyse and solve all stock related issues.
Tracking and analysis of wastage and stock movement
An excellent knowledge of gross profit %, COGS and sales mix
Guest Focus
Maintain a high focus on delivering quality guest service and strive to exceed this standard
Ensure that employees are focused on guest expectations for the Gold Class Cinema experience
Actively assist in hosting and managing the flow of guests
Respond to guest feedback regarding Gold Class Service
Gather guest feedback and identify patterns, trends and initiate actions to improve guest satisfaction and retention
Create a dynamic, fun and welcoming environment
Person Specification
Potential - To progress F&B Manager, Duty Manager, Assistant Manager
Education - Completion of Grade 10 English and Maths
Alignment with Guiding Principles - Team Oriented, Customer Focused, Commitment to Operational Excellence and Continuous Improvement and Innovation
Behavioural Competencies -
Good Interpersonal Skills/ relationship building
Passion for delivering unforgetable experiences
Conflict management skills
Strong Analytical & Decision Making Skills
Adaptability
Ability to lead and develop (coach)
Commercial awareness
Attention to detail
Planning and organising
Drive for results
Excellent Communication Skills (both oral and written)
Love for customer experiences and movies
Additional Skills/Experience and Qualifications -
1-3 years experience in coffee/café or fast food service at a supervisory level involving shift work
Above average level computer literacy
Appropriate kitchen and food knowledge
RSA / First Aid
Business and or hospitality qualifications an advantage
Availability to work nights, weekends and holiday periods
Job Scope: A hands on role managing the day-to-day operations of the Gold Class location, at Event Cinemas Carindale. The role requires the efficient delivery of food and beverage through superior guest service, as well as ensuring training requirements for staff are achieved.
Event Cinemas Carindale is located in the highly competitive south side of Brisbane at Westfield Carindale, one of Westfield’s premium locations. The location is 7 screen complex; with 2 Gold Class, 2 Vmax and 3 traditional screens.
Key Accountabilities
Operational Responsibility for Gold Class
Monitor and enhance guest service activities to deliver outstanding service
Operation of kitchen and bar facilities and service counter areas
Order, reciept and management of stock in conjunction with Food and Beverage Supervisor/Manager and in line with PAR levels
Ensure Gold Class presentation is to company standards
Provide a safe work environment by ensuring all team members have knowledge of safety equipment and emergency procedures and by facilitating safe work behaviors
Ensure kitchen and bar cleanliness and hygiene to required company standard and to HACCP standards
Ensure the correct implementation of core range, promotions, new product lines and initiatives, as directed by National F&B Operations Manager/ General Manager
Daily operation of Gold Class, including some weekends, nights and public holiday
Maintain up to date Senior First Aid Certification
Assist in Team Management
Effectively manage priorities and commitments as well as manage other staff where necessary
Train and motivate team members as part of the Gold Class Management and Events team
Provide leadership and training to team members. Give clear directions and instructions to staff on shift to maintain smooth running of Gold Class
Ensure all teams product knowledge is to an acceptable level.
Acknowledge and reward good performance and nurture career development of staff by conducting regular performance appraisals in conjunction with General Manager.
Communicate product knowledge effectively
Revenue and Financial Responsibility for Gold Class
Assist in meeting revenue and expense budgets for location for Gold Class
Maximise sales through process and product knowledge
Assist in maximising revenue and yield per patron in Gold Class
Ensure accurate, efficient cash handling and audit procedures are carried out
Maintain COGS at appropriate level as indicated by the company
Complete weekly stock takes, analyse and solve all stock related issues.
Tracking and analysis of wastage and stock movement
An excellent knowledge of gross profit %, COGS and sales mix
Guest Focus
Maintain a high focus on delivering quality guest service and strive to exceed this standard
Ensure that employees are focused on guest expectations for the Gold Class Cinema experience
Actively assist in hosting and managing the flow of guests
Respond to guest feedback regarding Gold Class Service
Gather guest feedback and identify patterns, trends and initiate actions to improve guest satisfaction and retention
Create a dynamic, fun and welcoming environment
Person Specification
Potential - To progress F&B Manager, Duty Manager, Assistant Manager
Education - Completion of Grade 10 English and Maths
Alignment with Guiding Principles - Team Oriented, Customer Focused, Commitment to Operational Excellence and Continuous Improvement and Innovation
Behavioural Competencies -
Good Interpersonal Skills/ relationship building
Passion for delivering unforgetable experiences
Conflict management skills
Strong Analytical & Decision Making Skills
Adaptability
Ability to lead and develop (coach)
Commercial awareness
Attention to detail
Planning and organising
Drive for results
Excellent Communication Skills (both oral and written)
Love for customer experiences and movies
Additional Skills/Experience and Qualifications -
1-3 years experience in coffee/café or fast food service at a supervisory level involving shift work
Above average level computer literacy
Appropriate kitchen and food knowledge
RSA / First Aid
Business and or hospitality qualifications an advantage
Availability to work nights, weekends and holiday periods
💡 Quick Summary
Seeking a career-building opportunity? The Gold Class Manager Event Cinemas Carindale position is now open for candidates interested in the Event Management Jobs sector. This role in Carindale offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Event Management Jobs is a plus.
