Job Description
Gold Loan Officer (Location : Mumbai)MFT+061 Retail BankingCity - Mumbai Required Experience 0 - 5 Years Posted On 07 Mar 2026 Basic Section No. Of Openings 5 Grade NA1 Designation Others Closing Date 30 Jun 2026 Organisational Organisation CSB Bank Organization Unit Retail & SME (Business And Risk), Operations & IT Sub Org Unit 1 Retail Banking Sub Org Unit 2 Retail Branch Banking Sub Org Unit 3 Retail Branch Banking Sub Org Unit 4 West 1 Zone Sub Org Unit 5 Others Sub Org Unit 6 Others Branch/Department Code +08 Country India Geographic Zone West State Maharashtra City Mumbai City Worksite City - Mumbai Worksite Code Generic - Mumbai Skills Skill CROSS SELLING CUSTOMER SERVICE LEAD GENERATION Minimum Qualification ANY GRADUATE CERTIFICATION No data available Working Language No data available Job Description Job Purpose: To ensure quality of customer service, gold collateral / asset quality & Process adherence, there by achieving growth the objectives of the organization. (1. Customer service - TAT for servicing a client, 2. Client retention – to reduce attrition, 3. Cross sales – to grow portfolio size) Functional Responsibilities: To conduct valuation and verification of gold ornaments with respect to weight, purity & Detect spurious, low purity gold and frauds to mitigate the risk. Ensure that proper KYC and other prescribed documentation process is followed before and after the disbursement of loan Adhere the Policy, Process & other guidelines of the bank. Improve the existing process to overcome the probable risk. Maintaining the TAT in the timely disbursement of Gold loan. Retention of customers / portfolio by meaningful engagement time to time. Secure safe room operations, security measures, day to day working of branch. Follow up with the customer for timely interest collection, repayment and reduce NPA to zero. Compliance of internal audit matters. Close the issues pointed out in in audit with in the TAT. Cross Sell of other products / services of the bank. Maintain liaison with Gold loan department/ Departments in Zonal/ Head Office for speedy resolution of problems faced by branch
💡 Quick Summary
Seeking a career-building opportunity? The Gold Loan Officer |Location position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
