Job Description
Roles and Responsibility
• Job holder is responsible to manage all the activities of Wealth Operations and maintain constant vigil over checks and controls in the processing of Wealth client requests and associated activities and bring out exceptions / gaps in a timely manner in order to remediate and address root causes.
• Job holder is responsible monitor & support e2e client experience and also key metrics related to Ops TAT & Accuracy within Wealth Operations and proactively initiate any changes to positively impact these areas and meet stipulated targets.
Strategy
• Define operational processing and support models and infrastructure requirements.
• Engage in high level and detailed discussions with internal and external stakeholders to understand business and clients needs (including outsourcing plans) in order to develop fit for growth strategies with P&L affordability and build stronger relationships
• Identify and implements plans that are aligned to the bank s strategy and road map to benchmark operational processes with Industry practice especially with reference to regulations & guidelines, and provide inputs to management on changes to process/operating model, etc. wherever required
Business
• Able to manage projects which are assigned time to time and deliver within the time period agreed successfully
• Share best practices with Wealth Operations Head with a view to implementing standardized, simplified and automated processes capturing data once, addressing cause not effect, minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities
• Build an agile organizational structure, enabling timely adaption to changing market conditions
• Proactively lead & manage motivated and committed team through change/transitions
• Uses metrics to drive decisions around service delivery improvements
Processes
• To benchmark operational processes with Industry practice especially with reference to regulations & guidelines and provide inputs to management on changes to process/operating model, etc. wherever required.
• To monitor & support e2e client experience and also key metrics related to Ops TAT & Accuracy within the Wealth Operations
• proactively initiate any changes to positively impact these areas and meet stipulated targets.
• To monitor service delivery by GBS and other outsourced vendors and ensure adherence to SLA standards.
• Ensures adequate documentation and training on all new systems, processes, policies, procedures and controls
People and Talent
• Builds a people and unit road map that ensures an effective team utilising all the people tools to continuously raise employee engagement
• Creates a harmonious work environment
• Allocate resources effectively to maximize efficiency and effectiveness of unit
• Identifies & nurtures talent by growing bench strength and ensuring adequate succession planning
• Continuously raise employee engagement levels
• Accelerate the next generation of leaders
Risk Management
• To comply with rules and regulations and country policies with respect to Wealth Operations and ensure adequate controls measures are in place for regular monitoring of the same.
• Liaise with technical support teams for system related changes, compliance releases, related UATs and UVTs and ensure change management is seamless and smooth.
• Review GDOI/GPS/DOI related to Wealth Operations process and align country processes with the same and raise dispensations wherever required.
• Manage and have effective control on the Sundry, Suspense and GL accounts with respect to outstanding entries
• To act as liaison point for all audits and control reviews within the Wealth Operations space and ensure timely provision of information/data and explanations/responses to internal / external reviewers, auditors, regulators etc.
• To effectively engage with Internal controls and Operations risk to identify risk and mitigate them in proactive manner.
Governance
• Act as liaison point for all audits and control reviews within the Wealth Operations space and ensure timely provision of information/data and explanations/responses to internal / external reviewers, auditors, regulators etc.
• To perform service reviews with GBS and other outsourced vendors as per the Bank guidelines and ensure compliance to SCB policies and procedures at all times.
• Understands market practices, awareness of local regulations, group and business policies
• Review GDOI/GPS/DOI related to Liabilities process and align country processes with the same and raise dispensations wherever required.
• Review GDOI/GPS/DOI related to Liabilities process and align country processes with the same and raise dispensations wherever required.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the India Wealth Operations to achieve the outcomes set out in the Bank s Conduct Principles : Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Timely implementation of Regulatory changes rolled out by RBI, SEBI, AMFI , IRDAI and other Govt. Regulatory bodies
Key Stakeholders
• Participates in the initial agreement of service standards with stakeholders and evaluate impact to operations
• Participates in customer/stakeholders meetings, help structure deals and review/attain/benchmark service standards & maintain cross border relationships
• Maintains service level agreement metrics on turnaround and accuracy
• Effective stakeholder engagement to understand and fulfill the needs of internal and external clients
• Maintains and improve service levels & customer expectations
• Work on one bank agenda to deliver superior service to the customers/stakeholders.
Other Responsibilities
• Beats budgets and creates scale for year on year continuous improvement
• Consistently out-performs against budget expectations and cost objectives
• Creates sustainable cost advantages & scale efficiencies
• Mobilizes commitment to change within the teams and across the business
• Ensures adequate documentation and training on all new systems, processes, policies, procedures and controls
Our Ideal Candidate
• Candidate must be a graduate for a
Role Specific Technical Competencies
• Spot Opportunities Advisor
• Solve Problems Advisor
• Take the Lead Line Manager
• Build Resilience Line Manager
• Collaborate Line Manager
• Communicate Line Manager
• Deliver Sustainably Line Manager
• Achieve Results Line Manager
• Technical Competencies Target Proficiency Level
• Manage Conduct Advanced
• Manage Risk Advanced
• Manage People Advanced
• Job holder is responsible to manage all the activities of Wealth Operations and maintain constant vigil over checks and controls in the processing of Wealth client requests and associated activities and bring out exceptions / gaps in a timely manner in order to remediate and address root causes.
• Job holder is responsible monitor & support e2e client experience and also key metrics related to Ops TAT & Accuracy within Wealth Operations and proactively initiate any changes to positively impact these areas and meet stipulated targets.
Strategy
• Define operational processing and support models and infrastructure requirements.
• Engage in high level and detailed discussions with internal and external stakeholders to understand business and clients needs (including outsourcing plans) in order to develop fit for growth strategies with P&L affordability and build stronger relationships
• Identify and implements plans that are aligned to the bank s strategy and road map to benchmark operational processes with Industry practice especially with reference to regulations & guidelines, and provide inputs to management on changes to process/operating model, etc. wherever required
Business
• Able to manage projects which are assigned time to time and deliver within the time period agreed successfully
• Share best practices with Wealth Operations Head with a view to implementing standardized, simplified and automated processes capturing data once, addressing cause not effect, minimizing non value-added and duplicated activities, reducing TAT, maximizing paperless processing & deskilling of activities
• Build an agile organizational structure, enabling timely adaption to changing market conditions
• Proactively lead & manage motivated and committed team through change/transitions
• Uses metrics to drive decisions around service delivery improvements
Processes
• To benchmark operational processes with Industry practice especially with reference to regulations & guidelines and provide inputs to management on changes to process/operating model, etc. wherever required.
• To monitor & support e2e client experience and also key metrics related to Ops TAT & Accuracy within the Wealth Operations
• proactively initiate any changes to positively impact these areas and meet stipulated targets.
• To monitor service delivery by GBS and other outsourced vendors and ensure adherence to SLA standards.
• Ensures adequate documentation and training on all new systems, processes, policies, procedures and controls
People and Talent
• Builds a people and unit road map that ensures an effective team utilising all the people tools to continuously raise employee engagement
• Creates a harmonious work environment
• Allocate resources effectively to maximize efficiency and effectiveness of unit
• Identifies & nurtures talent by growing bench strength and ensuring adequate succession planning
• Continuously raise employee engagement levels
• Accelerate the next generation of leaders
Risk Management
• To comply with rules and regulations and country policies with respect to Wealth Operations and ensure adequate controls measures are in place for regular monitoring of the same.
• Liaise with technical support teams for system related changes, compliance releases, related UATs and UVTs and ensure change management is seamless and smooth.
• Review GDOI/GPS/DOI related to Wealth Operations process and align country processes with the same and raise dispensations wherever required.
• Manage and have effective control on the Sundry, Suspense and GL accounts with respect to outstanding entries
• To act as liaison point for all audits and control reviews within the Wealth Operations space and ensure timely provision of information/data and explanations/responses to internal / external reviewers, auditors, regulators etc.
• To effectively engage with Internal controls and Operations risk to identify risk and mitigate them in proactive manner.
Governance
• Act as liaison point for all audits and control reviews within the Wealth Operations space and ensure timely provision of information/data and explanations/responses to internal / external reviewers, auditors, regulators etc.
• To perform service reviews with GBS and other outsourced vendors as per the Bank guidelines and ensure compliance to SCB policies and procedures at all times.
• Understands market practices, awareness of local regulations, group and business policies
• Review GDOI/GPS/DOI related to Liabilities process and align country processes with the same and raise dispensations wherever required.
• Review GDOI/GPS/DOI related to Liabilities process and align country processes with the same and raise dispensations wherever required.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the India Wealth Operations to achieve the outcomes set out in the Bank s Conduct Principles : Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Timely implementation of Regulatory changes rolled out by RBI, SEBI, AMFI , IRDAI and other Govt. Regulatory bodies
Key Stakeholders
• Participates in the initial agreement of service standards with stakeholders and evaluate impact to operations
• Participates in customer/stakeholders meetings, help structure deals and review/attain/benchmark service standards & maintain cross border relationships
• Maintains service level agreement metrics on turnaround and accuracy
• Effective stakeholder engagement to understand and fulfill the needs of internal and external clients
• Maintains and improve service levels & customer expectations
• Work on one bank agenda to deliver superior service to the customers/stakeholders.
Other Responsibilities
• Beats budgets and creates scale for year on year continuous improvement
• Consistently out-performs against budget expectations and cost objectives
• Creates sustainable cost advantages & scale efficiencies
• Mobilizes commitment to change within the teams and across the business
• Ensures adequate documentation and training on all new systems, processes, policies, procedures and controls
Our Ideal Candidate
• Candidate must be a graduate for a
Role Specific Technical Competencies
• Spot Opportunities Advisor
• Solve Problems Advisor
• Take the Lead Line Manager
• Build Resilience Line Manager
• Collaborate Line Manager
• Communicate Line Manager
• Deliver Sustainably Line Manager
• Achieve Results Line Manager
• Technical Competencies Target Proficiency Level
• Manage Conduct Advanced
• Manage Risk Advanced
• Manage People Advanced
💡 Quick Summary
Seeking a career-building opportunity? The good opportunity Senior Manager| WM Operations position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
