Job Description
Role name: Google CCaaS / Dialogflow CX expert
Work site: Atlanta Ga
Duration: 12+ Months
Job Description:
• Design, develop, and maintain Interactive Voice Response (IVR) systems using Google's CCaaS.
• Good knowledge of Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist.
• Optimize IVR flows to improve customer satisfaction and reduce call handling time.
• Integrate IVR systems with other Contact Center components, such as CRM and telephony systems.
• Ensure IVR systems are compliant with accessibility standards and Google's guidelines.
• Experience driving conversational bots for various channels (web, voice, etc.) projects.
• Experience in user-centric conversation experiences involving chat, text, or voice.
• Experience in Tel domain and processes.
Work site: Atlanta Ga
Duration: 12+ Months
Job Description:
• Design, develop, and maintain Interactive Voice Response (IVR) systems using Google's CCaaS.
• Good knowledge of Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist.
• Optimize IVR flows to improve customer satisfaction and reduce call handling time.
• Integrate IVR systems with other Contact Center components, such as CRM and telephony systems.
• Ensure IVR systems are compliant with accessibility standards and Google's guidelines.
• Experience driving conversational bots for various channels (web, voice, etc.) projects.
• Experience in user-centric conversation experiences involving chat, text, or voice.
• Experience in Tel domain and processes.
💡 Quick Summary
Seeking a career-building opportunity? The Google CCaaS / Dialogflow CX expert position is now open for candidates interested in the Remote Jobs sector. This role in Georgia offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
