Job Description
Position L1 Engineer Support - Onboarding & Off-boarding
Total Experience 1- 3 Years
Qualification Any degree
Location . Hindinagar Punjagutta Hyderabad
1. Onboarding & Off-boarding in Google workspace and Slack / assign and remove the license in SAAS Apps/ Jira / experince is mandatory.
2. Good communication skills
3. It's a Hybrid role: locations- Bangalore, Mumbai, Pune, Chennai, Hyderabad, Delhi, Kochi / once or twice in a week office working system will be provided.
4. Immediate joiners to 15 to 20 days Notice period
5. Budget- 10L
6. Night shift is mandatory / work from home for night shift.
Responsibilities
Execute onboarding and offboarding procedures for users across
customer environments.
Create, modify, and deactivate user accounts in Google Workspace.
Manage user and channel access in Slack, including permissions and
integrations.
Handle user provisioning tasks in Jira and other ITSM ticketing tools.
Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.).
Follow SOPs to ensure consistency, security, and compliance across
user lifecycle tasks.
Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required.
Maintain accurate records of account status and license allocations.
Support MDM-related tasks such as device enrollment, remote wipe, and basic compliance checks (preferred but not mandatory).
Monitor ticket queues and complete tasks within defined SLAs.
Participate in documentation of recurring tasks and suggest process
improvements. Desired profile
2–4 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).
Working knowledge of Slack user and workspace administration.
Familiarity with Jira or equivalent ticketing systems.
Basic knowledge of license management across common SaaS platforms.
Strong attention to detail and ability to follow procedures precisely.
Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays.
Good written and verbal communication skills.
Strong time management and task ownership abilities. Preferred
Qualifications:
Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode.
Basic knowledge of SaaS platforms like Zoom, Dropbox, Office 365, etc.
Any certification in IT fundamentals or Google Workspace Admin is a
plus.
Experience working in customer-facing IT service environments.
Sameer
Job Type: Full-time
Pay: ₹40,000.00 - ₹80,000.00 per month
Benefits:
Health insurance
Life insurance
Provident Fund
Education:
Bachelor's (Required)
Experience:
Goggle workspace: 1 year (Required)
Work Location: In person
Total Experience 1- 3 Years
Qualification Any degree
Location . Hindinagar Punjagutta Hyderabad
1. Onboarding & Off-boarding in Google workspace and Slack / assign and remove the license in SAAS Apps/ Jira / experince is mandatory.
2. Good communication skills
3. It's a Hybrid role: locations- Bangalore, Mumbai, Pune, Chennai, Hyderabad, Delhi, Kochi / once or twice in a week office working system will be provided.
4. Immediate joiners to 15 to 20 days Notice period
5. Budget- 10L
6. Night shift is mandatory / work from home for night shift.
Responsibilities
Execute onboarding and offboarding procedures for users across
customer environments.
Create, modify, and deactivate user accounts in Google Workspace.
Manage user and channel access in Slack, including permissions and
integrations.
Handle user provisioning tasks in Jira and other ITSM ticketing tools.
Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.).
Follow SOPs to ensure consistency, security, and compliance across
user lifecycle tasks.
Collaborate with internal teams, partners, and escalate issues to L2 or OEMs when required.
Maintain accurate records of account status and license allocations.
Support MDM-related tasks such as device enrollment, remote wipe, and basic compliance checks (preferred but not mandatory).
Monitor ticket queues and complete tasks within defined SLAs.
Participate in documentation of recurring tasks and suggest process
improvements. Desired profile
2–4 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).
Working knowledge of Slack user and workspace administration.
Familiarity with Jira or equivalent ticketing systems.
Basic knowledge of license management across common SaaS platforms.
Strong attention to detail and ability to follow procedures precisely.
Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays.
Good written and verbal communication skills.
Strong time management and task ownership abilities. Preferred
Qualifications:
Exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode.
Basic knowledge of SaaS platforms like Zoom, Dropbox, Office 365, etc.
Any certification in IT fundamentals or Google Workspace Admin is a
plus.
Experience working in customer-facing IT service environments.
Sameer
Job Type: Full-time
Pay: ₹40,000.00 - ₹80,000.00 per month
Benefits:
Health insurance
Life insurance
Provident Fund
Education:
Bachelor's (Required)
Experience:
Goggle workspace: 1 year (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Google Workspace Support L1 position is now open for candidates interested in the Operator & Technician Jobs sector. This role in India offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operator & Technician Jobs is a plus.
