Job Description
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
Our Enablement Services team is looking for exceptional technology solutions consulting & marketing specialists for our fast-growing EY Partner Ecosystem business. The EY and ServiceNow Alliance combines ingenuity with a leading digital workflow platform. We innovate together to deliver workflow automation that enables better connectivity across systems, drives greater resource efficiency and delivers seamless human-centric processes.The role is positioned with our ServiceNow Alliance support function and you will collaborate with a team of ServiceNow solution architects and consulting professionals and provide solutions marketing, sales enablement, and other presales support for key ServiceNow Alliance go-to-market efforts.
The GDS ServiceNow Solution Marketing Specialist will be a technical subject matter expert with the advanced ability to develop, position and deliver product-specific solutions. The incumbent will be responsible for understanding EY’s ServiceNow Alliance solution objectives and support the solutions collateral development effort, which includes conceiving, designing and developing content for various deliverables across the pre-sales business development cycle including solutions briefs, first call decks, solution offering decks, sector presentations, battle cards, infographics and educational videos. Good customer advocacy skills, the ability to learn quickly; along with the ability to translate technical capabilities into value and benefits is crucial. You will be the ServiceNow product expert that conveys a solution’s value to address customers’ business issues.
Your key responsibilities
Support solutions marketing content and collateral development as a technical and domain expert working with client-facing sales teams aligned to enterprise accounts, help develop and contribute to sales and marketing campaigns focused on customer service and customer experience workflows
Develop and maintain a showcase of content and collateral promoting customer experience workflow solutions created on the ServiceNow platform
Lead colloboraton sessions with the alliances business development and service delivery leaders with the objective to evaluate customers’ business challenges and deliver solutions content to align our solutions with customer needs. Communicate with both business and technical subject matter experts.
Handle product feature and technical questions from the ServiceNow Alliances CFEs and BD personnel
Share best practices and known solutions with our ServiceNow Alliance BD and CFE leads, helping them to enhance the effectiveness of client interaction
Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors
Participate in configuration and demonstration sessions for addressing customer requirements and business issues in order to generate relevant messaging, content, and collateral
Support Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc…
Act as the ServiceNow subject matter expert at executive briefings / marketing events
Skills and attributes for success
Strong ServiceNow product sales enablement & marketing experience in the customer service, customer experience, and customer engagement space
Exceptional communication and presentation skills with the ability to creatively articulate various technical and business concepts
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Relevant ServiceNow accreditations and certifications
ServiceNow Implementation and/or consulting experience will also be an added advantage
Should have hands on experience in developing sales enablement & marketing content for collateral which includes:
Solution briefs
First call presentations
Offering on a page
Sector presentations
Infographics
Battlecards
Educational videos
Experience working collaboratively across a complex sales ecosystem, with account teams, sales leadership, commercial, product management, product marketing, partners, and professional services
Demonstrated relationship building skills, with proven success at developing and nurturing relationships
Experience speaking with or interviewing both business and technical subject matter resources with the ability to effectively illustrate the ServiceNow value proposition and key differentiators in solutions
Experience working on complex deals with Enterprise customers in a matrix team
Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organisation
Organised and detail-oriented, a high degree of passion, energy and drive
Awareness of Agile methodologies would be an advantage
Ability to work with senior onshore stakeholders, excellent relationship and stakeholder management skills, should have the ability to develop trusted business advisor relationships with onshore stakeholders
Should have experience with virtual working preferable across multiple geographies, including cultural sensitivity, with a global mindset
Excellent communication skills (English) – written and oral, strong business writing skills is essential, with the ability to create content independently with limited initial input or guidance. Pitch-perfect communication, writing and presenting skills.
Experience working with Alliance/Partner programs in a professional services or technology company and/or management consulting experience with a Big-4 orginazation would be an added advantage
To qualify for the role, you must have
Academics:
Bachelor’s Degree with Masters in Business Administration
Ideally, you’ll also have
Undergraduate studies in Engineering, Computer Science, IT, etc is preferred
ServiceNow Certified System Administrator (CSA) is a must, ServiceNow Certified Implementation Specialist (ITSM/ITOM/HRSD/CSM/SPM) and ITIL V3 foundation (good to have), ServiceNow Certified Application Developer (good to have)
8+ Years of relevant work experience
Technologies and Tools
MS Office, Word, PowerPoint and Excel
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. (Example)
Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
The opportunity
Our Enablement Services team is looking for exceptional technology solutions consulting & marketing specialists for our fast-growing EY Partner Ecosystem business. The EY and ServiceNow Alliance combines ingenuity with a leading digital workflow platform. We innovate together to deliver workflow automation that enables better connectivity across systems, drives greater resource efficiency and delivers seamless human-centric processes.The role is positioned with our ServiceNow Alliance support function and you will collaborate with a team of ServiceNow solution architects and consulting professionals and provide solutions marketing, sales enablement, and other presales support for key ServiceNow Alliance go-to-market efforts.
The GDS ServiceNow Solution Marketing Specialist will be a technical subject matter expert with the advanced ability to develop, position and deliver product-specific solutions. The incumbent will be responsible for understanding EY’s ServiceNow Alliance solution objectives and support the solutions collateral development effort, which includes conceiving, designing and developing content for various deliverables across the pre-sales business development cycle including solutions briefs, first call decks, solution offering decks, sector presentations, battle cards, infographics and educational videos. Good customer advocacy skills, the ability to learn quickly; along with the ability to translate technical capabilities into value and benefits is crucial. You will be the ServiceNow product expert that conveys a solution’s value to address customers’ business issues.
Your key responsibilities
Support solutions marketing content and collateral development as a technical and domain expert working with client-facing sales teams aligned to enterprise accounts, help develop and contribute to sales and marketing campaigns focused on customer service and customer experience workflows
Develop and maintain a showcase of content and collateral promoting customer experience workflow solutions created on the ServiceNow platform
Lead colloboraton sessions with the alliances business development and service delivery leaders with the objective to evaluate customers’ business challenges and deliver solutions content to align our solutions with customer needs. Communicate with both business and technical subject matter experts.
Handle product feature and technical questions from the ServiceNow Alliances CFEs and BD personnel
Share best practices and known solutions with our ServiceNow Alliance BD and CFE leads, helping them to enhance the effectiveness of client interaction
Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors
Participate in configuration and demonstration sessions for addressing customer requirements and business issues in order to generate relevant messaging, content, and collateral
Support Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc…
Act as the ServiceNow subject matter expert at executive briefings / marketing events
Skills and attributes for success
Strong ServiceNow product sales enablement & marketing experience in the customer service, customer experience, and customer engagement space
Exceptional communication and presentation skills with the ability to creatively articulate various technical and business concepts
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Relevant ServiceNow accreditations and certifications
ServiceNow Implementation and/or consulting experience will also be an added advantage
Should have hands on experience in developing sales enablement & marketing content for collateral which includes:
Solution briefs
First call presentations
Offering on a page
Sector presentations
Infographics
Battlecards
Educational videos
Experience working collaboratively across a complex sales ecosystem, with account teams, sales leadership, commercial, product management, product marketing, partners, and professional services
Demonstrated relationship building skills, with proven success at developing and nurturing relationships
Experience speaking with or interviewing both business and technical subject matter resources with the ability to effectively illustrate the ServiceNow value proposition and key differentiators in solutions
Experience working on complex deals with Enterprise customers in a matrix team
Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organisation
Organised and detail-oriented, a high degree of passion, energy and drive
Awareness of Agile methodologies would be an advantage
Ability to work with senior onshore stakeholders, excellent relationship and stakeholder management skills, should have the ability to develop trusted business advisor relationships with onshore stakeholders
Should have experience with virtual working preferable across multiple geographies, including cultural sensitivity, with a global mindset
Excellent communication skills (English) – written and oral, strong business writing skills is essential, with the ability to create content independently with limited initial input or guidance. Pitch-perfect communication, writing and presenting skills.
Experience working with Alliance/Partner programs in a professional services or technology company and/or management consulting experience with a Big-4 orginazation would be an added advantage
To qualify for the role, you must have
Academics:
Bachelor’s Degree with Masters in Business Administration
Ideally, you’ll also have
Undergraduate studies in Engineering, Computer Science, IT, etc is preferred
ServiceNow Certified System Administrator (CSA) is a must, ServiceNow Certified Implementation Specialist (ITSM/ITOM/HRSD/CSM/SPM) and ITIL V3 foundation (good to have), ServiceNow Certified Application Developer (good to have)
8+ Years of relevant work experience
Technologies and Tools
MS Office, Word, PowerPoint and Excel
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. (Example)
Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
💡 Quick Summary
Seeking a career-building opportunity? The Go|to|market Tech Content Specialist position is now open for candidates interested in the Digital Marketing Expert Jobs sector. This role in Kochi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Digital Marketing Expert Jobs is a plus.
