Job Description
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Grad Conversion – Deutsche Bank – Pune, Maharashtra
V
vsmartpros
Anywhere
Apply on Victorytuitions.in
1+ hours ago₹10T–₹50T a monthWork from homeFull–time
Grad ConversionDeutsche Bank3,102 reviewsPune, MaharashtraDeutsche Bank3,102 reviewsRead what people are saying about working here.JobCompany
Department
RCA Tech and GIRM Prod Services
Corporate Title
Associate
Job Title
L2 Lead Technical Application Support
Location
Pune, India
Role and Responsibility
Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.
Create, test, and implement Non-Functional Requirements (NFR) for current and new applications.
Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.
Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
Assist in the process to approve application code releases change tickets as well as tasks assigned to the support team to perform and validate the associated implementation plan.
Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.
Assist in special projects and view them as opportunities to enhance your skillset and develop your growth. These projects can include coding using shell scripting, Python and YAML language for support functions.
Skills and Experience:
Minimum 6-7 years’ experience providing hands on IT support and interacting with enterprise applications and end users.
Minimum 6-7 years’ experience providing hands on IT support and interacting with enterprise applications and end users.
Preferred: Experience in an investment bank, financial institution or large corporation using enterprise hardware and software.
Engineering Degree/Post graduation from an accredited college or university with a concentration in Computer Science or IT-related discipline.
Solid written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem solving skills.
Strong understanding of ITIL /SRE/ DEVOPS best practices for supporting a production environment.
Self-motivated individuals who can handle competing priorities and self-prioritize.
We are looking for candidates with the following technical competencies:
Grad Conversion – Deutsche Bank – Pune, Maharashtra
V
vsmartpros
Anywhere
Apply on Victorytuitions.in
1+ hours ago₹10T–₹50T a monthWork from homeFull–time
Grad ConversionDeutsche Bank3,102 reviewsPune, MaharashtraDeutsche Bank3,102 reviewsRead what people are saying about working here.JobCompany
Department
RCA Tech and GIRM Prod Services
Corporate Title
Associate
Job Title
L2 Lead Technical Application Support
Location
Pune, India
Role and Responsibility
Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.
Create, test, and implement Non-Functional Requirements (NFR) for current and new applications.
Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.
Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
Assist in the process to approve application code releases change tickets as well as tasks assigned to the support team to perform and validate the associated implementation plan.
Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.
Assist in special projects and view them as opportunities to enhance your skillset and develop your growth. These projects can include coding using shell scripting, Python and YAML language for support functions.
Skills and Experience:
Minimum 6-7 years’ experience providing hands on IT support and interacting with enterprise applications and end users.
Minimum 6-7 years’ experience providing hands on IT support and interacting with enterprise applications and end users.
Preferred: Experience in an investment bank, financial institution or large corporation using enterprise hardware and software.
Engineering Degree/Post graduation from an accredited college or university with a concentration in Computer Science or IT-related discipline.
Solid written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem solving skills.
Strong understanding of ITIL /SRE/ DEVOPS best practices for supporting a production environment.
Self-motivated individuals who can handle competing priorities and self-prioritize.
We are looking for candidates with the following technical competencies:
💡 Quick Summary
Seeking a career-building opportunity? The Grad Conversion | Deutsche Bank | | Maharashtra position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
