Job Description
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Graduate Fresher and Graduates with Bpo Voice EXP Direct...
H
HY FLY CONSULTANCY
Thane, Maharashtra (+2 others)
Apply
13 hours agoFull–time
Designation-Phone Banking Officer- Inbound / Virtual Relationship Manager - Outbound
Payroll - MNC Bank/Insurance/Stock Broking/Financial Co
Salary - 2.2 Lakh to 3.5 lakh ctc (depending on last CTC)
Handling phone banking customer calls, responsible to address their queries & issues, and deliver excellent customer satisfaction, by exhibiting utmost courtesy and accuracy in delivering service and increasing product sales by cross-selling so as to meet the business objectives of the department and the organization.
Roles and Responsibilities:-
Ensures 100% customer satisfaction by following a customer centric problem solving approach
Aims at Nil defects by 100% adherence to products and processes
Aims at Nil customer complaints and escalations
Meets the requisite sales and service target by effective cross-selling of companys products
Ensures process efficiency by meeting set targets of Quality, NPS, Cross Sales, Avg Handling Time, Avg Hold Time, Schedule adherence
Keeps abreast of all the latest products and processes and ensure timely attending of all the huddles and refresher trainings
Ensures complete compliance to customer confidentiality w.r.t. data, conversation, audit trails
Graduate Fresher and Graduates with Bpo Voice EXP Direct...
H
HY FLY CONSULTANCY
Thane, Maharashtra (+2 others)
Apply
13 hours agoFull–time
Designation-Phone Banking Officer- Inbound / Virtual Relationship Manager - Outbound
Payroll - MNC Bank/Insurance/Stock Broking/Financial Co
Salary - 2.2 Lakh to 3.5 lakh ctc (depending on last CTC)
Handling phone banking customer calls, responsible to address their queries & issues, and deliver excellent customer satisfaction, by exhibiting utmost courtesy and accuracy in delivering service and increasing product sales by cross-selling so as to meet the business objectives of the department and the organization.
Roles and Responsibilities:-
Ensures 100% customer satisfaction by following a customer centric problem solving approach
Aims at Nil defects by 100% adherence to products and processes
Aims at Nil customer complaints and escalations
Meets the requisite sales and service target by effective cross-selling of companys products
Ensures process efficiency by meeting set targets of Quality, NPS, Cross Sales, Avg Handling Time, Avg Hold Time, Schedule adherence
Keeps abreast of all the latest products and processes and ensure timely attending of all the huddles and refresher trainings
Ensures complete compliance to customer confidentiality w.r.t. data, conversation, audit trails
💡 Quick Summary
Seeking a career-building opportunity? The Graduate Fresher and Graduates with Bpo Voice EXP Direct position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
