Job Description
Location
Melbourne VIC
Full job description
Join the dynamic and innovative Swinburne Student Administration and Library Services team
Fulltime, 6-month position at our Hawthorn campus
HEW 5 salary + 17% super
About the Role
This position reports to the Team Leader, Graduations, Fees and Scholarships, and plays an important role in delivering high-level customer service to both internal and external stakeholders of the University. The successful candidate will be responsive to client needs and demonstrate a strong team-oriented approach to their work.
The role supports the three functional areas within the Graduations, Fees and Scholarships portfolio by assisting with student enquiries and helping ensure that each team operates efficiently and meets its strategic objectives. In the area of graduations, the position involves assisting with the processing of student awards, the organisation and delivery of both onshore and offshore graduation ceremonies, and the coordination of award mailouts.
Within the fees function, the role supports a range of activities including Commonwealth Practicum Payments, VET Student Loans, refund processes and resolving complex fee-related enquiries. In relation to scholarships, the position provides support for both domestic and international programs. This includes responding to general enquiries, assisting with the promotion and assessment of scholarships, and monitoring student eligibility on an ongoing basis.
The role also contributes to the broader operations of Student Administration and Library Services by supporting the efficient, effective and timely delivery of services across the division as required.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
Demonstrated, relevant experience in the provision of high quality support services within a demanding, client-focused environment
Good time management and organisational skills, with ability to prioritise workloads to ensure deadlines are met
Demonstrated ability to work independently and as part of a team to deliver coordinated and high quality services to a range of stakeholders
Demonstrated high-level interpersonal skills, including the ability to liaise effectively to people from diverse social and cultural backgrounds
Further information about this role can be found in the attached position description.
Qualifications
Completion of a diploma level qualification with relevant work related experience or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training
About Swinburne University of Technology
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.
To Apply
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected] .
Applications Close: Sunday 27th July 2026, 11pm
Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.
Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, ****** orientation, disability, and age.
We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.
We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at [email protected] or call +61 3 9214 3550.
Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquires about the role can be sent to [email protected] (general enquires will not be answered by phone).
Victoria’s Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
As a Circle Back Initiative Employer, we commit to responding to every applicant.
#LI-SW
Melbourne VIC
Full job description
Join the dynamic and innovative Swinburne Student Administration and Library Services team
Fulltime, 6-month position at our Hawthorn campus
HEW 5 salary + 17% super
About the Role
This position reports to the Team Leader, Graduations, Fees and Scholarships, and plays an important role in delivering high-level customer service to both internal and external stakeholders of the University. The successful candidate will be responsive to client needs and demonstrate a strong team-oriented approach to their work.
The role supports the three functional areas within the Graduations, Fees and Scholarships portfolio by assisting with student enquiries and helping ensure that each team operates efficiently and meets its strategic objectives. In the area of graduations, the position involves assisting with the processing of student awards, the organisation and delivery of both onshore and offshore graduation ceremonies, and the coordination of award mailouts.
Within the fees function, the role supports a range of activities including Commonwealth Practicum Payments, VET Student Loans, refund processes and resolving complex fee-related enquiries. In relation to scholarships, the position provides support for both domestic and international programs. This includes responding to general enquiries, assisting with the promotion and assessment of scholarships, and monitoring student eligibility on an ongoing basis.
The role also contributes to the broader operations of Student Administration and Library Services by supporting the efficient, effective and timely delivery of services across the division as required.
About You
To be suitable for this role you will need to have experience in the below key accountabilities:
Demonstrated, relevant experience in the provision of high quality support services within a demanding, client-focused environment
Good time management and organisational skills, with ability to prioritise workloads to ensure deadlines are met
Demonstrated ability to work independently and as part of a team to deliver coordinated and high quality services to a range of stakeholders
Demonstrated high-level interpersonal skills, including the ability to liaise effectively to people from diverse social and cultural backgrounds
Further information about this role can be found in the attached position description.
Qualifications
Completion of a diploma level qualification with relevant work related experience or a certificate level qualification with post-certificate relevant work experience; or an equivalent combination of relevant experience and/or education/training
About Swinburne University of Technology
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.
To Apply
Please submit your CV and cover letter addressing your suitability for this position.
To review the Position Description and to apply, please scroll down to the bottom of the page.
If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.
Please Note: Appointment to this position is subject to passing a Working with Children Check.
If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected] .
Applications Close: Sunday 27th July 2026, 11pm
Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.
Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.
Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, ****** orientation, disability, and age.
We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.
We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact at [email protected] or call +61 3 9214 3550.
Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquires about the role can be sent to [email protected] (general enquires will not be answered by phone).
Victoria’s Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.
As a Circle Back Initiative Employer, we commit to responding to every applicant.
#LI-SW
💡 Quick Summary
Seeking a career-building opportunity? The Graduation, Fees and Scholarship Officer position is now open for candidates interested in the Education Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Education Jobs is a plus.
